Oracle Technical Support Specialist

10 hours ago


Bengaluru, Karnataka, India Oracle Full time

Job Title : Oracle Apps Technical Consultant

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Location : Bengaluru/Hyderabad

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We are seeking a highly skilled Technical Support Engineer with a strong background in Financials and SQL to join our team. The ideal candidate will have excellent communication skills, analytical thinking, and the ability to work well under pressure.

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The role involves delivering technical and functional support to global enterprise customers, creating valuable content, participating in automation activities, and engaging in global or regional project activities for improving customer service and solve methodologies and tools.

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Responsibilities :

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  • Deliver customer service within service-level agreement for both quality and time">
  • Create valuable and reusable fix content">
  • Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues">
  • Engage in global or regional project activities for improving customer service and solve methodologies and tools">
  • Be part in testing cycles when preparing to release a new software version">
  • Occasionally deliver internal and external training sessions for financial software features and solve methods">
  • Be part of rotational support coverage for our customers on public holidays & weekends as per business needs">
  • Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs. Example workweek could include potentially working from Tuesday through Sat or Wednesday through Sunday">
  • Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs">
  • Ability to work shifts outside of standard business hours">
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Qualifications :

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  • Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential">
  • Knowledge of SQL(any DB) is essential also for support engineers">
  • Superb communication required skills (written and verbal) in English is required">
  • Good knowledge of business flow for technical candidates">
  • Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be great teammate">
  • Nice to have technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX">
  • Past experience in desk support for ERPs or Consultancy would be an advantage">
  • Experience in Oracle E-Business Suite in particular Fina">
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Estimated Salary : ₹12,00,000 - ₹25,00,000 per annum

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About Us :

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We are a leading provider of Enterprise Resource Planning (ERP) solutions. Our team is passionate about delivering exceptional customer service and support.

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Contact Information :

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Please submit your resume and cover letter to apply for this position.



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