Cloud Support Specialist for Oracle ERP/SCM
1 month ago
Oracle is seeking a highly skilled Cloud Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and solutions to our clients while serving as an advocate for their needs.
Job DescriptionThe main role of this Cloud Support Specialist is to solve and resolve complex technical problems related to Oracle Fusion Cloud Financials and Supply Chain Management Applications. Key skills include a high level of technical/functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.
You will be working closely with customers, Original Equipment Manufacturers (OEMs), and valuable Resellers (VARs) to resolve issues related to the installation, maintenance, and use of Oracle products. As a Cloud Support Specialist, you will be required to have a deep understanding of Oracle products, including General Ledger, Payables, Receivables, Fixed Assets, Banking, Projects, Cost Management, Taxes, Inventory, Order Management, Procurement, Manufacturing, and Supply Chain Planning.
RequirementsTo be successful in this role, you must have:
- A strong understanding of business processes and concepts
- Technical implementation/support experience on Oracle ERP Fusion Cloud Financial Modules or SCM Cloud - Supply Chain Management Modules
- Ability to relate product functionality to business processes
- Deep technical skills in SQL, PL/SQL, OTBI/BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, REST/SOAP Integrations, BI Extract for FTP, Payment Integration, and Personalization
- Java/Groovy skills could be an added advantage
- Good problem-solving skills
- Strong customer support and relation skills
- Effective communication (verbal and written)
As a Cloud Support Specialist at Oracle, you can expect a highly competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development. Our company values diversity and inclusion, and we strive to create a workforce where all individuals can do their best work.
We are committed to creating a culture of innovation and excellence, where employees are encouraged to share their ideas and contribute to the success of the company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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