Cloud Infrastructure Support Specialist
2 weeks ago
Job Title: Cloud Infrastructure Support Specialist
Description: Oracle is seeking a Cloud Infrastructure Support Specialist to join our team in Bangalore, Hyderabad, or Noida-India. As a Cloud Infrastructure Support Specialist, you will be responsible for providing exceptional customer service and technical assistance to internal and external customers.
Key Responsibilities:
- Provide technical assistance and support to customers through various channels, including chat, email, and phone.
- Troubleshoot and resolve complex technical issues related to cloud infrastructure, networking, and compute.
- Collaborate with cross-functional teams to develop and implement solutions to improve customer experience.
- Participate in weekend rotation for Oracle Cloud Infrastructure as coverage is needed.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest cloud technologies and innovations.
Requirements:
- Minimum of three years of experience in a technology-related field or subject area.
- Experience with customer support, technical support, and troubleshooting primarily in cloud infrastructure.
- Knowledge of networking (DNS, TCP/IP), compute, and virtualization.
- Exposure to public cloud, chat support, ticketing support, and forum support.
- Experience in cloud product support (L1/L2) or cloud lifecycle management is an added advantage.
Culture Fit:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans' status.
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