Cloud Infrastructure Support Specialist

2 weeks ago


Bengaluru, Karnataka, India BETSOL Full time

Description


Job Summary


We are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team at BETSOL. As a key member of our support team, you will be responsible for providing Level 2 and Level 3 support in a 24/7 environment.


Key Responsibilities



  • Provide timely and effective support to resolve complex technical issues related to cloud infrastructure.
  • Eyeball Glass for real-time monitoring of mail and ticket systems.
  • Deliver exceptional customer service through various communication channels, including email, chat, and phone.
  • Follow documented processes and procedures to ensure efficient issue resolution.
  • Conduct daily follow-ups, provide updates, and ensure positive closure of tickets.
  • Ensure 100% availability during designated shifts.
  • Take ownership of critical, pending, and unassigned work items.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.

Requirements



  • Strong English language proficiency.
  • Proficiency in ITIL framework (Incident, Change, Problem management, and Project tasks).
  • Excellent hands-on experience with Linux (Ubuntu, Redhat) and cloud management/administration (AWS, Azure, CP, etc.).
  • Proficiency in DevOps/deployment tools like Ansible, Docker, and Kubernetes.
  • Ticket tool experience with Service Now and HP Service Manager.
  • A minimum of 3 years of experience in an IT organization, supporting production cloud infrastructure with hands-on Linux experience (Redhat & Ubuntu).
  • Knowledge of implementation work with proper documentation methodology.
  • A willingness to learn new concepts and technologies.

Preferred Skills



  • Excellent understanding and working knowledge of applications running on Linux, Windows, Tomcat/Apache, JBoss.
  • Networking skills, including load balancers, firewalls, routers, and switching.
  • Knowledge of modern service hosting, security, and risk management concerns, such as IAM, access control, monitoring, IaaS/PaaS/SaaS, and containers.
  • Infrastructure automation experience through DevOps scripting and configuration management (Ansible).
  • Advanced experience with public and private cloud services, including AWS, VMware, and RedHat OCP.
  • Experience in creating, presenting, and reporting technical diagrams and flowcharts.
  • Ability to prepare and implement detailed build/test plans for new technologies and configurations.
  • Good understanding of information security concepts.
  • Proficiency in problem-solving techniques, such as root cause analysis, to resolve issues independently.


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