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Cloud Infrastructure Specialist

2 months ago

Bengaluru, Karnataka, India Value Point Systems Pvt Ltd Full time

Value Point Systems Pvt Ltd: A Leading Global Solutions Provider

About Us: We are a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. Our company enables, facilitates, and accelerates digital transformation for our customers' businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside our own services and solutions.

Our Mission: To provide exceptional support to our customers by resolving incidents and completing service tickets on various technologies, ensuring their business operations run smoothly.

Job Title: Cloud Infrastructure Specialist (L2 Engineer)

Location: Bangalore, India

Experience: 4+ years of experience in cloud infrastructure management and support.

Job Description: As a Cloud Infrastructure Specialist (L2 Engineer), you will be responsible for providing level 2 support for cloud infrastructure-related issues, including troubleshooting, incident resolution, and ticket completion. You will work closely with our team to ensure timely and effective resolution of customer issues.

Key Responsibilities:

  • Provide level 2 support for cloud infrastructure-related issues, including troubleshooting and incident resolution.
  • Collaborate with the NOC resolver group to resolve complex issues.
  • Work with cross-functional teams to implement process improvements and optimize support processes.
  • Participate in knowledge sharing sessions to stay up-to-date with the latest technologies and trends.
  • Contribute to the development of technical documentation and knowledge base articles.

Requirements:

  • 4+ years of experience in cloud infrastructure management and support.
  • Strong knowledge of cloud infrastructure technologies, including VMware, Hyper-V, Microsoft Windows Server, and Red Hat Enterprise Linux.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and teamwork skills.
  • Ability to adapt to changing priorities and deadlines.

What We Offer:

  • A competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

How to Apply: If you are a motivated and experienced cloud infrastructure specialist looking for a new challenge, please forward your CV to our HR department.