Cloud Infrastructure Support Specialist

4 days ago


Bengaluru, Karnataka, India NTT DATA Services Full time
Job Summary

We are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team in Bengaluru, India. As a key member of our infrastructure support team, you will be responsible for ensuring the stability and supportability of our cloud-based systems.

About the Role

Your primary responsibility will be to own the monitoring and alerting structure for our transaction scanning system, working collaboratively with feature engineers to set it up. You will contribute to automating production processes and minimizing manual intervention.

  • Escalation of incidents/requests that cannot be resolved in this function to SRE lead and feature engineers, while keeping responsibility to interact with requesting users.
  • End-to-end environment support for all technical issues and reduce MTTR (mean time to resolution) in production.
About You

You should have a Bachelor of Science/Engineering degree from an accredited college or university with a concentration in Computer-Science or Software Engineering, or equivalent. A total of 8+ years of experience in the IT industry with exposure to full SDLC cycle is required.

Technical Skills
  • Experience in tools - ITRS Geneos, Splunk, AppDynamic, New Relic, Dynatrace, or other monitoring tools.
  • Experience in Ansible or any other automation tool.
  • Experience of working in ticketing tool: ServiceNow/Jira.
  • Experience of working on Unix, relational database, scripting language, MQ.
  • Basic knowledge of any Object-Oriented language (Java or Python).
  • Basic knowledge of CICD tool chain knowledge (Bitbucket, Team City, Jenkins, Artifactory, Udeploy).
  • Bitbucket/GIT (Version control & Repository management).
  • Release & Build management, Branding Strategy.
  • Understanding of ITIL and DevOps structure and processes.
  • Kubernetes/OpenShift.
Compensation

The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on your qualifications and experience.



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