Cloud Infrastructure Technical Support Specialist
4 days ago
Oracle is a leading provider of cloud infrastructure and services, dedicated to delivering exceptional customer experiences.
About the RoleWe are seeking a highly skilled Cloud Infrastructure Technical Support Specialist to join our team in Bangalore, Hyderabad, or Noida. This role involves providing top-notch technical assistance and support to internal and external customers.
Key Responsibilities:- Provide exceptional customer service and technical assistance via chat lines, ticketing tools, and technical forums.
- Leverage groundbreaking technologies to resolve complex customer issues.
- Assess customer priorities, raise as necessary through proper channels, and resolve issues in a timely manner.
- Maintain confidentiality and security regarding customer accounts, company equipment, and systems.
- Minimum 3 years of experience in a technology-related field or subject area.
- Experience with customer support, technical support, and troubleshooting in Cloud Infrastructure.
- Knowledge of Networking (DNS, TCP/IP), Compute, etc.
- Exposure to Virtualization (VMware, Xen, Hypervisor) and Public Cloud.
- BS degree or equivalent experience relevant to the functional area.
- Previous experience in a Support Service industry is preferred.
- Experience in Cloud Product Support (L1/L2) or cloud lifecycle management is an added advantage.
- Fully-paid medical insurance.
- Annual performance-based bonuses.
- Flexible work hours and remote work options.
This role requires APAC shifts with weekend working and week offs on different days. You should be willing to support on national holidays and public holidays.
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