Cloud Infrastructure Technical Support Specialist

4 days ago


Bengaluru, Karnataka, India Oracle Full time
About Oracle

Oracle is a leading provider of cloud infrastructure and services, dedicated to delivering exceptional customer experiences.

About the Role

We are seeking a highly skilled Cloud Infrastructure Technical Support Specialist to join our team in Bangalore, Hyderabad, or Noida. This role involves providing top-notch technical assistance and support to internal and external customers.

Key Responsibilities:
  • Provide exceptional customer service and technical assistance via chat lines, ticketing tools, and technical forums.
  • Leverage groundbreaking technologies to resolve complex customer issues.
  • Assess customer priorities, raise as necessary through proper channels, and resolve issues in a timely manner.
  • Maintain confidentiality and security regarding customer accounts, company equipment, and systems.
Requirements:
  • Minimum 3 years of experience in a technology-related field or subject area.
  • Experience with customer support, technical support, and troubleshooting in Cloud Infrastructure.
  • Knowledge of Networking (DNS, TCP/IP), Compute, etc.
  • Exposure to Virtualization (VMware, Xen, Hypervisor) and Public Cloud.
Preferred Qualifications:
  • BS degree or equivalent experience relevant to the functional area.
  • Previous experience in a Support Service industry is preferred.
  • Experience in Cloud Product Support (L1/L2) or cloud lifecycle management is an added advantage.
Estimated Salary: ₹10,00,000 - ₹15,00,000 per annumBenefits:
  • Fully-paid medical insurance.
  • Annual performance-based bonuses.
  • Flexible work hours and remote work options.
Note:

This role requires APAC shifts with weekend working and week offs on different days. You should be willing to support on national holidays and public holidays.



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