Oracle E-Business Suite Technical Support Specialist
1 day ago
We are seeking a highly skilled Oracle E-Business Suite Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and technical support for our global enterprise customers.
Key Responsibilities:
- Deliver customer service within agreed-upon service-level agreements for both quality and time.
- Create valuable and reusable fix content to assist with troubleshooting and resolution of software and data issues.
- Participate in automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues.
- Engage in global or regional project activities for improving customer service and solution methodologies and tools.
- Be part of testing cycles when preparing to release new software versions.
- Occasionally deliver internal and external training sessions for financial software features and solution methods.
- Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.
- Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs.
Requirements:
- Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects.
- Knowledge of SQL(any DB) is essential also for support engineers.
- Superb communication required skills (written and verbal) in English is required.
- Good knowledge of business flow for technical candidates.
- Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be great teammate.
Salary: The estimated salary range for this position is ₹15 lakhs - ₹25 lakhs per annum, depending on qualifications and experience.
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