Oracle EBS Technical Consultant

1 month ago

Bengaluru, Karnataka, India Oracle Full time
Job Title: Oracle EBS Technical Consultant

Job Overview:

We are seeking a highly skilled Oracle EBS Technical Consultant to join our team. As a key member of our support team, you will be responsible for delivering technical and functional support to our global enterprise customers.

Key Responsibilities:

  • Deliver customer service within service-level agreements for both quality and time.
  • Create valuable and reusable fix content.
  • Participate in automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues.
  • Engage in global or regional project activities for improving customer service and solve methodologies and tools.
  • Be part of testing cycles when preparing to release a new software version.
  • Occasionally deliver internal and external training sessions for financial software features and solve methods.
  • Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.
  • Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs.
  • Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs.
  • Ability to work shifts outside of standard business hours.

Qualifications:

  • Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential.
  • Knowledge of SQL(any DB) is essential also for support engineers.
  • Superb communication required skills (written and verbal) in English is required.
  • Good knowledge of business flow for technical candidates.
  • Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be great teammate.
  • Nice to have technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX.
  • Past experience in desk support for ERPs or Consultancy would be an advantage.
  • Experience in Oracle E-Business Suite in particular Financials would be an advantage.

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