Senior Technical Support Specialist

5 days ago

Bengaluru, Karnataka, India Oracle Full time

Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our technical support group, you will be responsible for providing exceptional support to our customers, OEMs, and resellers for Oracle products.

Responsibilities

• Deliver customer service within service-level agreements for both quality and time

• Create valuable and reusable solve content

• Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues

• Engage in global or regional project activities for improving customer service and solve methodologies and tools

• Be part in testing cycles when preparing to release a new software version

• Occasionally deliver internal and external training sessions for financial software features and solve methods

Requirements

• Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects are essential

• Knowledge of SQL(any DB) is essential also for support engineers

• Superb communication required skills (written and verbal) in English is required

• Good knowledge of business flow for technical candidates

• Candidate should have strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement and to be great teammate

• Nice to have technical knowledge PL/SQL, Oracle Reports, XML Publisher, JAVA technology, Unix, APEX

Preferred Qualifications

• Past experience in desk support for ERPs or Consultancy would be an advantage

• Experience in Oracle E-Business Suite in particular Financials would be an advantage

Oracle Culture

We are committed to creating a workplace that is inclusive and respectful of all employees. We believe that diversity and inclusion drive innovation and success.

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