Technical Support Specialist
7 days ago
Job Summary
Oracle is seeking a skilled Functional Support Analyst to join our team. As a Functional Support Analyst, you will be responsible for providing technical support and expertise to our customers. You will work closely with customers to troubleshoot and resolve complex technical issues, develop and deliver training sessions, and share knowledge with teammates.
Key Responsibilities
- Provide technical support and expertise to customers
- Troubleshoot and resolve complex technical issues
- Develop and deliver training sessions
- Share knowledge with teammates
- Work with customers to understand their business processes and provide implementation advice
- Develop and maintain knowledge articles
Qualifications
- 10+ years of experience in implementation, support, or upgrade of SaaS HCM suite of products
- Experience in Release / Oracle Core HR, Absence, Benefits, and Payroll
- Ability to relate product functionality to business processes
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Education & Experience
(Computer Science) or equivalent preferred
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