Senior Support Engineer
3 weeks ago
Job Summary
The Senior Support Engineer will be responsible for providing technical support to Oracle customers for the Fusion Suite of SCM products. This includes troubleshooting and resolving complex technical issues, as well as providing guidance on product configuration and usage.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve complex technical issues related to Oracle Fusion SCM products
- Provide guidance on product configuration and usage
- Work with customers to understand their business processes and provide solutions to meet their needs
- Collaborate with internal teams to resolve customer issues and improve product functionality
Requirements
- 6-9 years of experience in implementation, support, or upgrade of SaaS SCM suite of products
- Excellent technical skills and knowledge of Oracle Fusion SCM products
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
- Experience with Oracle Fusion Cloud architecture and setup manager
- Knowledge of Fusion Cloud reporting tools and data integration services
- Experience with XML, Java, J2EE, and Oracle ADF
- Knowledge of security setup and configuration
Personal Attributes
- Self-driven and result-oriented
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong willingness to learn and share knowledge
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