Senior Product Support Engineer

3 weeks ago


Bengaluru, Karnataka, India SmartBear Full time

Job Summary

SmartBear is seeking a highly skilled Senior Product Support Engineer to join our team. As a Senior Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.

Key Responsibilities

  • Troubleshoot and resolve technical support issues with external customers
  • Collaborate with internal teams to identify and propose solutions
  • Develop tools and enhance documentation to improve support processes
  • Provide training and guidance to junior team members
  • Work closely with development teams to identify and resolve technical issues

Requirements

  • Proficiency in multiple programming languages
  • Experience in software development and technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

About SmartBear

SmartBear is a leading provider of software development and testing tools. We are committed to delivering high-quality products and services to our customers. Our team is passionate about innovation and customer satisfaction.



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