Senior Product Support Engineer
3 weeks ago
Job Summary
SmartBear is seeking a highly skilled Senior Product Support Engineer to join our team. As a Senior Product Support Engineer, you will be responsible for providing in-depth technical support to our customers, troubleshooting complex issues, and collaborating with our development teams to identify and propose solutions.
Key Responsibilities
- Troubleshoot and resolve technical support issues with external customers
- Collaborate with internal teams to identify and propose solutions
- Develop tools and enhance documentation to improve support processes
- Provide training and guidance to junior team members
- Work closely with development teams to identify and resolve technical issues
Requirements
- Proficiency in multiple programming languages
- Experience in software development and technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
About SmartBear
SmartBear is a leading provider of software development and testing tools. We are committed to delivering high-quality products and services to our customers. Our team is passionate about innovation and customer satisfaction.
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