Senior Cloud Support Engineer

3 weeks ago


Bengaluru, Karnataka, India Rubrik Full time

Job Summary

Senior Cloud Support Engineer

The Role:

Rubrik's Global Customer Support and Success Organization is a team of professionals committed to providing exceptional post-purchase experiences. As a Senior Cloud Support Engineer, you will be responsible for delivering timely and efficient technical support to customers and partners across a wide range of technologies and cloud deployments.

About the Team

The Customer Support Team at Rubrik is comprised of seasoned experts with in-depth knowledge of data management and security. They possess the technical prowess to swiftly diagnose and solve complex issues, ensuring the overall customer experience remains at the forefront.

Key Responsibilities:

  • Contribute to the effective and efficient handling of technical support cases, from basic user questions to in-depth issues.
  • Listen to customer concerns, use troubleshooting techniques to isolate root causes, and recommend solutions to resolve problems.
  • Independently diagnose and resolve issues within the customer's environment.
  • Follow standard procedures for proper escalation of unresolved issues to internal teams.
  • Provide advice and information on cloud infrastructure as service offerings and best practices.

Requirements:

  • 6+ years of experience in enterprise technical support/Dev Ops, including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration.
  • Outstanding problem-solving skills.
  • Strong technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.

About Rubrik

Rubrik's Customer Support Team serves as the backbone of our customers' data security strategy. Our technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers' data remains protected and available.

What You Will Do:

You will contribute to the effective and efficient handling of technical support cases, from basic user questions to in-depth issues. You will listen to customer concerns, use troubleshooting techniques to isolate root causes, and recommend solutions to resolve problems. You will independently diagnose and resolve issues within the customer's environment.


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