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Cloud Support Engineer

1 month ago

Bengaluru, Karnataka, India AWS India - Karnataka Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Karnataka. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers, helping them to get the most out of our cloud products and services.

Key Responsibilities
  • Learn and use groundbreaking technologies to provide innovative solutions to our customers' needs.
  • Apply advanced troubleshooting techniques to resolve complex customer issues.
  • Interact with leading engineers around the world to collaborate on customer issues.
  • Partner with AWS teams to help reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers' technical support experience.
About the Team

AWS values diverse experiences and encourages candidates from all backgrounds to apply. Our team is passionate about cloud computing and believes that world-class support is critical to customer success.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power our customers' businesses.

Basic Qualifications
  • Bachelor's degree or equivalent experience in a technical position.
  • 2+ years of network, security, and operating system support experience.
  • 2+ years of distributed systems experience.
  • 2+ years of information security and compliance experience.
Preferred Qualifications
  • Experience deploying Identity and Access Management systems to secure production and corporate access.
  • Understanding of Cloud Security across realms of Identity, Monitoring, Auditing, and Cryptography.
  • Knowledge or experience with broad array of security technologies, such as NextGen FW, WAF, SIEM, Endpoint Security, and more.