Cloud Support Engineer

4 weeks ago


Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time
About the Role

As a Cloud Support Engineer at Amazon Web Services India Private Limited, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility will be to solve complex technical issues through various customer contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Key Responsibilities

Troubleshoot and resolve customer technical issues related to cloud computing and AWS services
Collaborate with cross-functional teams to reproduce and resolve customer issues
Develop and present training to internal teams and customers
Participate in process improvement initiatives to enhance customer experience and compliance with global AWS standards

About You

We are looking for a highly skilled and experienced technical professional who is passionate about cloud computing and customer support. You should have a strong background in troubleshooting and debugging technical systems, with a minimum of 2+ years of experience in Oracle or PostgreSQL database administration. A bachelor's degree in computer science or equivalent is preferred. If you have experience with DB query analyzers, query tuning, and slow query optimization, that's a plus.

What We Offer

Competitive salary and benefits package
Opportunities for career growth and professional development
Collaborative and dynamic work environment
Flexible work arrangements to support work-life balance

How to Apply

If you are a motivated and customer-focused individual who is passionate about cloud computing and technical support, please submit your application. We look forward to hearing from you.

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