Cloud Support Engineer

3 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time

Job Description:

As a Cloud Support Engineer at AWS India - Karnataka, you will be at the forefront of cloud computing, assisting a global list of companies and developers in leveraging the power of AWS services. Your role will involve acting as the 'Cloud Ambassador' across all cloud products, providing expert support to customers and helping them get the most out of their AWS investment.

About the Role:

  • You will be responsible for troubleshooting complex customer problems and providing tailored solutions using advanced technical skills.
  • You will work closely with customers to understand their application architectures and integration approaches, providing guidance on best practices for applications, servers, and networks.
  • You will interact with leading engineers around the world, collaborating on critical issues and driving customer communication during critical events.
  • You will leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve services and drive projects that enhance support-related processes.
  • You will write tutorials, how-to videos, and other technical articles for the developer community, showcasing your expertise and thought leadership.

Key Responsibilities:

  • Providing expert technical support to customers using AWS services.
  • Collaborating with cross-functional teams to resolve complex customer issues.
  • Developing and delivering technical content, such as tutorials and how-to videos.
  • Participating in critical, highly complex customer problems that may span multiple AWS services.

What We Offer:

  • A challenging and dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team of experts in cloud computing.
  • The opportunity to make a meaningful impact on customer success and satisfaction.

Requirements:

  • Bachelor's degree or equivalent experience in a technical field.
  • Minimum 2+ years of experience in a relevant technical position.
  • Strong knowledge of developer and mobile languages, including Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, and REST API.
  • Experience with web-based applications and HTTP protocols.
  • Excellent verbal and written communication skills.


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