Cloud Support Engineer

3 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time

About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Karnataka. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer issues.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve customer issues
  • Develop and maintain technical knowledge of AWS services and products
  • Collaborate with sales teams to identify and resolve customer issues
  • Participate in on-call rotations to provide 24/7 support to customers

Requirements

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in cloud computing, network security, and operating system support
  • Experience with AWS services and products
  • Excellent communication and problem-solving skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and tools

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

About AWS India - Karnataka

AWS India - Karnataka is a leading provider of cloud computing services in India. We are committed to delivering high-quality services to our customers and providing a collaborative and dynamic work environment for our employees.



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