Senior Technical Support Engineer
4 weeks ago
Aryaka is seeking a highly skilled and experienced Senior Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support, troubleshooting, and maintenance of our network systems.
Key Responsibilities:- Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Provide on-call support on an as needed basis
- Bachelor's Degree in Computer Science, Information Technology or similar
- 7+ years of experience in Networking Industry. Customer facing experience is an advantage
- Preferably from TAC expertise (24/7 rotational shift)
- Team Player with positive mental attitude
- Excellent written and verbal communication skills
- Fluent knowledge of English
- Willing to work in shifts (24/7)
- World-class benefits
- Unlimited PTO
- Flexible work structure
- Opportunity to work with a leading company in the industry
- Chance to grow and develop your career
Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity, and security without tradeoffs. We meet customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize, and transform their networking and security environments.
We are an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply.
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