Technical Support Engineer L2
3 weeks ago
Job Summary:
Tintri is a leading provider of storage solutions, and we're seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, resolving complex system-level issues, and collaborating with engineering and other technical teams to drive knowledge sharing and issue resolution.
Key Responsibilities:
- Provide advanced technical support to customers, utilizing standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.
- Effectively communicate procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment.
- Identify and provide resolutions to a diverse range of complex technical problems and mentor others in providing validated technical information, support process instructions, and special support requirements.
- Contribute to a centralized problem identification and resolution database and may provide senior or expert-level tasks similar to Engineering for assigned products or skills.
- Identify, document, and report design, reliability, and maintenance issues.
Required Skills and Qualifications:
- 5-year proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies.
- Microsoft Hyper-V, MCS, and/or VMware VCP certification or equivalent Hypervisor administration work experience.
- Proficiency in troubleshooting complex technical issues and providing effective solutions.
- Strong knowledge of virtualization technologies, networking protocols (TCP/IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN/NAS).
- Experience on performance-related issues and network optimization.
- Good understanding of cloud computing and cloud-based services.
- Excellent communication and interpersonal skills to interact with customers, partners, and cross-functional teams effectively.
About Tintri:
Tintri builds storage solutions that empower customers to achieve agility in their data centers. We're a 24/7/365 organization, and our team is passionate about delivering exceptional customer experiences.
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