Staff Technical Support Engineer
3 weeks ago
Job Summary
The Staff/Senior Technical Support Engineer plays a critical role in our Technical Customer Experience Centre (TAC) at CommScope Ruckus. This position is responsible for troubleshooting and resolving complex technical issues for our customers, ensuring prompt and effective resolution.
Key Responsibilities:
- Interact with customers to troubleshoot and isolate technical issues
- Replicate customer problems in the support lab
- Work closely with Engineering to resolve escalations and bugs
- Provide regular updates to sales, internal management, and customers on case progress
- Participate in a rotating on-call roster and be available for weekend and overnight work
- Document customer and engineering interactions and technical action plans
- Develop knowledge articles, troubleshooting guides, and internal training materials
- Provide coaching and mentoring within the team
- Attend customer and internal conference calls for high-profile cases
- Maintain strict adherence to Service Level Agreement KPIs
Requirements:
- 5+ years of experience in the networking industry
- 3+ years of experience in a Technical Support Centre
- Excellent written and oral communication skills, including presentation skills
- Strong understanding of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, and QOS
- Technical expertise in troubleshooting and resolving complex Layer 2/3 and wireless issues
Desirable Skills:
- Good understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
- Experience working in a support lab environment for problem replication
- Proficient with analyzing data traces from protocol analyzers like Wireshark
- Experience with traffic generators like Spirent and IXIA
Why CommScope?
CommScope is a leading provider of communications technology, empowering connections that enable game-changing discoveries, the Internet of Things, and gigabit speeds for everyone, everywhere. Our employees push the boundaries of communications technology, and our clients rely on us to outperform today and be ready for tomorrow. Join us in creating a connected world.
-
Technical Support Engineer
1 month ago
Bengaluru, Karnataka, India CommScope Full timeAt CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Staff / Sr Staff Technical Support Engineer, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Collaborate with customers to troubleshoot and resolve network issues, ensuring prompt and effective service...
-
Staff Engineer
4 weeks ago
Bengaluru, Karnataka, India American Express Full timeUnlock Your Potential with American ExpressAt American Express, we're committed to empowering our colleagues to achieve technical excellence. As a Staff Engineer, you'll play a key role in driving innovation and leading the development of next-generation distributed platforms. With a strong focus on scalability, efficiency, and customer satisfaction, you'll...
-
Senior Technical Support Specialist
1 month ago
Bengaluru, Karnataka, India Infineon Technologies Full timeJob Title: Senior Staff Engineer ApplicationsThis is a challenging and rewarding role that requires a strong technical background in smartcard applications and payment systems. As a Senior Staff Engineer Applications, you will be responsible for providing technical support and expertise to our customers and Field Application Engineers (FAEs) on Infineon's...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India ETeam Full timeWe are seeking an experienced Technical Support Engineer to join our team at ETeam. As a Technical Support Engineer, you will be responsible for providing technical support for Internal and External customers. The ideal candidate should have excellent communication skills, be able to work independently, and have a strong understanding of hardware and...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India ETeam Full timeJob TitleTechnical Support ExecutiveAbout the RoleWe are seeking a highly skilled Technical Support Executive to join our team at ETeam Inc.Key ResponsibilitiesTakes end to end ownership of end-user issues till resolution and follows up as mandated by process requirements.Applies basic diagnostic techniques to identify problems, investigate causes, and...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Broadcom Inc. Full timeJob Role SummaryAs a Technical Support Engineer at Broadcom Inc., you will be responsible for delivering exceptional customer support and resolving complex technical issues. Key strengths for this role include strong customer service and technical problem-solving skills, a motivated and keen-to-learn attitude, and a willingness to embrace...
-
Technical Support Advisory
4 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewAt Microsoft, we're committed to delivering exceptional customer experiences. As a Technical Support Advisory, you'll play a critical role in ensuring our customers receive the best possible support. This position requires a subject matter expert who can provide in-depth technical guidance and process compliance to support staff and...
-
Staff Software Engineer
4 weeks ago
Bengaluru, Karnataka, India Stripe Full timeAbout the RoleStripe is seeking a skilled Staff Software Engineer to join our Support Experience engineering organization. As a technical leader, you will be responsible for architecting and designing full-stack systems that deliver critical impact to our business.Key ResponsibilitiesDefine the technical vision and architecture for Stripe's support products...
-
Staff Engineer
1 month ago
Bengaluru, Karnataka, India AMEX Full timeUnlock Technical ExcellenceAt American Express, we're embarking on a digital transformation journey, and we need a Staff Engineer to lead the way. As a key member of our team, you'll design scalable systems, improve code quality, and drive innovation. Your expertise will foster a culture of mentorship and collaboration, ensuring our development teams operate...
-
Staff Engineer
1 month ago
Bengaluru, Karnataka, India American Express Full timeAbout the RoleWe are seeking a highly skilled Staff Engineer to join our Finance Data Engineering team at American Express. As a Staff Engineer, you will play a key role in driving our technology transformation, delivering innovative products and services, and leading a team of talented engineers.Key ResponsibilitiesLead the development of complex software...
-
Staff Software Engineer
4 weeks ago
Bengaluru, Karnataka, India LinkedIn Full timeJob Title: Staff Software Engineer - Technical LeaderAbout the Role:As a Staff Software Engineer at LinkedIn, you will be a key technical leader and role model within the team. We are looking for someone who designs and develops technology to serve business and technology objectives, aligns points of view across teams and makes smart trade offs to help...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India ETeam Full timeWe at ETeam are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of hardware and software systems.The successful candidate will provide top-notch technical support to our internal and external customers,...
-
Staff Software Engineer
1 month ago
Bengaluru, Karnataka, India Nielsen Full timeJob Title: Staff Software Engineer - AM-TECH-DA-25We are seeking a highly skilled Staff Software Engineer to join our team at Nielsen. As a key member of our software development team, you will be responsible for designing, developing, and maintaining robust, scalable solutions that leverage JavaScript code to access browser APIs and services.Key...
-
Staff Software Engineer
4 weeks ago
Bengaluru, Karnataka, India LinkedIn Full timeAbout the RoleWe are seeking a highly skilled Staff Software Engineer to join our team as a technical leader and role model. As a key member of our engineering team, you will be responsible for designing and developing technology to serve business and technology objectives.Key ResponsibilitiesScale distributed applications, making architectural trade-offs...
-
Technical Expert Staff
4 days ago
Bengaluru, Karnataka, India Odessa Full timeRole OverviewOdessa, a leading U.S. company with a global presence, is seeking a highly skilled Staff Engineer to enhance our existing solutions with technical expertise and recommendations. This senior role will involve coding, team code reviews, and collaboration with technical leaders to contribute to product architecture, design, and SDLC. About YouAs an...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India CommScope Full timeAt CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Staff / Sr Staff Technical Support Engineer, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Provide prompt and effective technical support to our customers, troubleshooting and resolving complex network issues.Work...
-
Technical Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Broadcom Inc. Full timeJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at Broadcom Inc. As a Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team.Key Responsibilities:Handle complex queries while providing world-class support to our customers.Hands-on...
-
Staff Engineer
4 weeks ago
Bengaluru, Karnataka, India American Express Full timeTransforming Technology at American ExpressAs a Staff Engineer at American Express, you will play a pivotal role in shaping the company's technical strategy and driving innovation. With a focus on technical excellence, you will design and architect scalable systems, improve code quality, and foster a culture of mentorship and collaboration.About the RoleThe...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeJob OverviewAs a key member of the Customer Experience & Success (CE&S) organization, you will play a vital role in shaping the customer experience for Microsoft's commercial customers. This position requires a service delivery-focused subject matter expert who can provide technical readiness and process compliance for support staff, drive delivery...
-
Staff Software Engineer
3 weeks ago
Bengaluru, Karnataka, India LinkedIn Full timeWe're looking for a talented Staff Software Engineer to join our team at LinkedIn. As a Staff Software Engineer, you will be a key technical leader and role model within the team, designing and developing technology to serve business and technology objectives, aligning points of view across teams, and making smart trade-offs to help achieve the goals of...