Linux Engineer L2
2 weeks ago
Job Title: Linux Engineer L2
Job Summary:
We are seeking an experienced Linux Engineer L2 to join our team at Talent Ocean. The successful candidate will possess strong knowledge of Linux products and technologies, with a focus on delivering advanced-level technical support to global HPE customers.
Key Responsibilities:
- Resolve customer issues via telephone, email, or remote sessions
- Reproduce issues in-house and respond in a timely manner
- Regular follow-ups with customers, providing recommendations, updates, and action plans
- Identify and escalate issues in a timely manner to vendors, according to Standard Operating Procedures
- Leverage internal technical expertise to provide effective solutions to customer issues
- Collaborate with other teams to diagnose and isolate complex issues
- Maintain quality on case documentation, SLA timeframes, and operational metrics
Requirements:
- Bachelor's degree in Engineering (or equivalent)
- 5-7 years of experience in Enterprise technical support environment
- Relevant certification on the latest track (e.g., RHCE, Oracle Enterprise Linux, ITIL)
Technical Skills:
- Strong knowledge of installing, configuring, troubleshooting, and administering all flavors of Linux
- Linux vulnerability assessment and mitigation
- Knowledge on patch deployment solutions
- Redhat Satellite / Oracle Linux Ksplice
- Working knowledge on Redhat and Oracle Enterprise Linux
- Troubleshooting networking issues
- Strong understanding of Cluster Services and Oracle RAC clusters
- Good knowledge on SAN technologies and converged solutions
- Good knowledge on HP Servers, Blade, Rackmount, and Virtual Connect OS/patch/security update/management
- Disaster Recovery planning and conducting DR tests
Non-Technical Skills:
- Excellent written and verbal communication skills
- Commitment to deliver high-quality product and solution support
- Must achieve excellent customer satisfaction
- Take ownership and work with high productivity and efficiency
- Support other team members and seek their advice on complex issues
- Deliver trainings when required
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