Linux Engineer L2

2 weeks ago


Bengaluru, Karnataka, India Talent Ocean Full time
Job Description

Job Title: Linux Engineer L2

Job Summary:

We are seeking an experienced Linux Engineer L2 to join our team at Talent Ocean. The successful candidate will possess strong knowledge of Linux products and technologies, with a focus on delivering advanced-level technical support to global HPE customers.

Key Responsibilities:

  • Resolve customer issues via telephone, email, or remote sessions
  • Reproduce issues in-house and respond in a timely manner
  • Regular follow-ups with customers, providing recommendations, updates, and action plans
  • Identify and escalate issues in a timely manner to vendors, according to Standard Operating Procedures
  • Leverage internal technical expertise to provide effective solutions to customer issues
  • Collaborate with other teams to diagnose and isolate complex issues
  • Maintain quality on case documentation, SLA timeframes, and operational metrics

Requirements:

  • Bachelor's degree in Engineering (or equivalent)
  • 5-7 years of experience in Enterprise technical support environment
  • Relevant certification on the latest track (e.g., RHCE, Oracle Enterprise Linux, ITIL)

Technical Skills:

  • Strong knowledge of installing, configuring, troubleshooting, and administering all flavors of Linux
  • Linux vulnerability assessment and mitigation
  • Knowledge on patch deployment solutions
  • Redhat Satellite / Oracle Linux Ksplice
  • Working knowledge on Redhat and Oracle Enterprise Linux
  • Troubleshooting networking issues
  • Strong understanding of Cluster Services and Oracle RAC clusters
  • Good knowledge on SAN technologies and converged solutions
  • Good knowledge on HP Servers, Blade, Rackmount, and Virtual Connect OS/patch/security update/management
  • Disaster Recovery planning and conducting DR tests

Non-Technical Skills:

  • Excellent written and verbal communication skills
  • Commitment to deliver high-quality product and solution support
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice on complex issues
  • Deliver trainings when required


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