Technical Support Engineer 4- Routing

2 weeks ago


Bengaluru, Karnataka, India Juniper Networks Full time
**About the Role**

Juniper Networks is seeking a highly skilled Technical Support Engineer 4 to join our team. As a member of our Technical Assistance Center (JTAC), you will provide level 3 (L3) product escalation support for routing platforms from different products series. Your expertise will be essential in driving problems reported by customers towards effective resolution.

**Key Responsibilities**

* Provide L3 support for routing platforms, including troubleshooting, implementation, and support of large IP networks
* Collaborate with customers and other stakeholders to resolve issues efficiently
* Develop and maintain technical documentation and knowledge base
* Participate in cross-functional tasks, such as new product development projects

**Requirements**

* Bachelor's degree in Electronics Engineering or Computer Science
* At least 8+ years of experience in the Networking industry
* Excellent customer handling and communication skills
* Strong understanding of IP packet flow, OSI layers, and related technologies

**Preferred Skills**

* Experience with Perl/Unix/Expect/Python scripting
* Knowledge of MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
* Familiarity with multicast technologies NG-MVPN, PIM


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