Technical Support Specialist for Wireless Networks

1 week ago


Bengaluru, Karnataka, India CommScope Full time
About CommScope

CommScope is a leading provider of communications infrastructure solutions. We empower the connection of people, devices, and data in homes, workplaces, and communities.

Job Title: Senior Technical Support EngineerJob Summary

We are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance and resolving complex issues related to Ruckus Wireless products.

About the Role

This is an exciting opportunity to work with a dynamic team and contribute to the success of our customers. As a Senior Technical Support Engineer, you will:

  • Provide first-level technical support for customers via phone, email, or web portal.
  • Work closely with internal teams, including Sales, Marketing, and Product Management.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Analyze customer problems and develop effective solutions.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 4 years of experience in customer support or technical roles.
  • Strong understanding of TCP/IP, switching, routing, and wireless networking technologies.
  • Excellent communication and problem-solving skills.
Why Join CommScope?

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and working with cutting-edge technology, we encourage you to apply.



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