Technical Support Specialist for Wireless Networks
1 week ago
CommScope is a leading provider of communications infrastructure solutions. We empower the connection of people, devices, and data in homes, workplaces, and communities.
Job Title: Senior Technical Support EngineerJob SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance and resolving complex issues related to Ruckus Wireless products.
About the RoleThis is an exciting opportunity to work with a dynamic team and contribute to the success of our customers. As a Senior Technical Support Engineer, you will:
- Provide first-level technical support for customers via phone, email, or web portal.
- Work closely with internal teams, including Sales, Marketing, and Product Management.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Analyze customer problems and develop effective solutions.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum 4 years of experience in customer support or technical roles.
- Strong understanding of TCP/IP, switching, routing, and wireless networking technologies.
- Excellent communication and problem-solving skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and working with cutting-edge technology, we encourage you to apply.
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