Technical Consultant – Wireless Solutions
1 month ago
Job Summary
We are seeking a highly skilled Wireless Network Specialist to join our team at Getronics. As a Technical Consultant, you will be responsible for providing expert technical advice and support to our clients in the area of wireless networking.
Key Responsibilities
- Act on Incidents reported by our network management tools and provide timely resolutions to ensure minimal disruption to our clients' operations.
- Collaborate with our service desk team to respond to customer-reported incidents and provide effective solutions.
- Stay up-to-date with the latest wireless networking technologies and best practices, and apply this knowledge to improve our clients' network performance and security.
- Analyze capacity management reports and propose improvements to optimize network performance and reduce costs.
- Develop and implement change requests to enhance our clients' network infrastructure and ensure seamless integration with existing systems.
- Configure new devices and ensure they are properly integrated into our clients' networks.
- Interact with multiple teams, including helpdesk, customer, and service delivery managers, to ensure effective communication and collaboration.
- Provide technical advisory services to our clients on network migrations and security enhancements.
- Communicate and raise incidents to third-party vendors and telecom providers to ensure prompt resolution.
- Create and update documentation sets to ensure accurate and up-to-date information is available to our clients and internal teams.
- Propose improvement plans to enhance our clients' network management tools and configuration.
- Analyze reporting data to provide insights to our service delivery manager and inform strategic decisions.
- Stay informed about vendor product and solution evolutions to ensure our clients receive the best possible service.
Technical Requirements
- Minimum 10 years' relevant experience in wireless networking, with expertise in Cisco, Meraki, F5, Fortinet, and Palo Alto technologies.
- Hands-on experience working in an ITIL-structured organization, with a strong understanding of incident, change, and problem management processes.
- Expertise in implementing and supporting routing protocols, with experience in configuring network and security devices with end-to-end security in mind.
- Experience with Wireshark or other protocol analyzers, and a strong understanding of wireless site survey reports and radio management.
- Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
Preferred Certifications
- Cisco CCNP R&S, Security, or Wireless
- Cisco CCIE Routing & Switching, Security, or Wireless
- Fortinet NSE 3 or Higher
- Palo Alto PCNSA or PCNSE
- F5 Certified Administrator, Technical Specialist, or Solution Expert
- Meraki Certified Meraki Network Operator
Soft Skills
- Customer-focused approach
- Proactive attitude
- Problem-solving skills
- Excellent communication and teamwork skills
Language
English
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