Technical Support Engineer
3 weeks ago
Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Juniper Networks. As a key member of our technical support team, you will be responsible for providing exceptional customer service and support for our security products and services.
Key Responsibilities:
- Provide technical support and troubleshooting for security-related issues and incidents
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and deliver training and documentation to improve customer knowledge and skills
- Stay up-to-date with the latest security technologies and trends to provide expert advice and guidance
- Analyze and improve processes and procedures to enhance customer satisfaction and experience
Mandatory Skills:
- Deep knowledge of virtual private networks (VPNs) and security protocols
- Strong understanding of TCP/IP protocol suite and OSI layered architecture
- Experience with security firewalls, access and perimeter control, and vulnerability management
- Proficient in troubleshooting network problems using tools like lookup, traceroute, ping, netstat, and packet sniffers
- Ability to understand and troubleshoot IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies
Requirements:
- Bachelor's degree in Electronics Engineering or Computer Science
- 1-3 years of experience supporting or designing IP networks
- Candidates who have extensively worked on troubleshooting, implementation, and support of large IP networks
Juniper Networks is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and perspectives.
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