Technical Support Engineer
4 weeks ago
Job Title: Technical Support Engineer
Location: Remote
Experience: 4-6 years
CTC: 8-10 LPA
Job Description:
The successful candidate will be responsible for providing technical support for various Avaya products, including CM, SM, SMGR, AES, CMS, SBC, and IPO. This will involve troubleshooting and resolving customer issues in a timely manner, while also coordinating with OEMs as needed.
Responsibilities:
- Investigate and resolve technical issues with Avaya products
- Coordinate with OEMs to resolve complex issues
- Provide regular updates to customers on the status of their issues
Requirements:
- Minimum 4 years of experience working with Avaya products
- Ability to work in a 24/7 environment
- Good communication and problem-solving skills
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