Technical Support Engineer
1 month ago
Job Title: Technical Support Engineer
Company: ScientiaMobile
About the Job: We are seeking a highly skilled Technical Support Engineer to join our team at ScientiaMobile. As a Technical Support Engineer, you will be the primary point of contact for inbound customer support requests, enthusiastically supporting both internal and external customers via our ticketing system and other tools.
Key Responsibilities: Familiarize yourself with our products to triage tickets, reproduce and investigate issues, troubleshoot problems using logical deduction, and escalate when necessary. Use pattern recognition and high attention to detail to identify and suggest improvements. Utilize your programming skills in Python, Go, or Bash to help build or suggest internal tools. Operate with a high sense of issue-ownership and follow-through in all customer resolutions, ensuring timely responses and participation among our global team.
Requirements: At least 3 years of experience with B2B software product support or web hosting support, prior experience working with customer accounts and a ticketing system, programming experience in Python, Go, or Bash, strong skills in logical deduction, troubleshooting, and analysis, and a strong organizational ability to work independently.
Preferred Qualifications: Prior experience working in Customer Support for a web hosting company, Linux systems administration or DevOps skills, web servers/Apache, AWS, Google Cloud Platform, or Azure, databases/MySQL, Docker, Kubernetes, DNS, networking, understanding of firewalls, load balancers, SSL, and VPN technologies, design skills, documentation skills, or flowcharting of any kind, and proficiency in Python, Go, or Bash.
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