Technical Support Engineer
6 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our cybersecurity support team, you will be responsible for providing technical assistance to customers and partners, ensuring that their environments remain secure and protected.
Your Key Responsibilities
- Provide technical support to customers and partners via phone, email, and on-site visits.
- Configure, troubleshoot, and provide best practices to customers to ensure optimal use of our products.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Analyze complex technical issues and provide root cause analysis to identify solutions.
- Develop and publish technical documentation, including knowledge base articles and support bulletins.
- Review and update technical documentation to ensure accuracy and relevance.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum 2 years of experience in technical support, preferably in the cybersecurity industry.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to interact with customers and technical stakeholders.
- Knowledge of networking protocols, security protocols, and operating systems.
- Experience with virtualization hypervisors and cloud platforms is a plus.
What We Offer
- A competitive salary of $120,000 per year, commensurate with experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous 401(k) matching program.
- Opportunities for professional growth and development, including training and certification programs.
- A dynamic and inclusive work environment, with a diverse team of talented individuals.
About Us
Palo Alto Networks is a leading provider of cybersecurity solutions, dedicated to protecting our digital way of life. We are committed to innovation, diversity, and inclusion, and offer a dynamic and challenging work environment for our employees.
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