Technical Support Engineer
2 weeks ago
We are seeking an experienced Technical Support Engineer to join our team at Juniper Networks. This is a unique opportunity to work with a leading network solutions provider and contribute to the delivery of exceptional customer experiences.
About the Role:
- As a Technical Support Engineer, you will be responsible for providing technical support to customers across various regions, ensuring timely resolution of issues and delivering excellent customer satisfaction.
- You will collaborate with cross-functional teams, including engineering and sales, to identify and resolve complex technical issues.
- Excellent communication and problem-solving skills are essential for this role, as you will interact with customers, engineers, and other stakeholders to resolve technical issues.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science or Electronics Engineering, or equivalent experience.
- Minimum 5+ years of experience in the networking industry, preferably in technical support or engineering roles.
- Strong understanding of TCP/IP, routing protocols (OSPF, BGP), and networking fundamentals.
- Experience with SDN, SD-WAN, and virtualization technologies, such as Paragon Automation Suite, Apstra, MIST, and CSO.
- Excellent written and verbal communication skills, with the ability to articulate complex technical information to customers and non-technical stakeholders.
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
Why Juniper Networks?
- Juniper Networks is a leading provider of network solutions, with a strong commitment to innovation and customer satisfaction.
- We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.
- Our employees enjoy competitive salaries, comprehensive benefits, and recognition programs that reward outstanding performance.
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