Technical Support Engineer

2 weeks ago


Bengaluru, Karnataka, India AideWiser SolTek Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer with expertise in Avaya products to join our team at AideWiser SolTek. The successful candidate will be responsible for providing top-notch technical support to customers and collaborating with OEMs to resolve complex issues.

About the Role

This is a challenging role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a Technical Support Engineer, you will be the primary point of contact for customers, working closely with them to troubleshoot and resolve technical issues related to our products.

Responsibilities
  • Provide technical support to customers via phone, email, or online chat, resolving issues efficiently and effectively.
  • Collaborate with OEMs to coordinate resolution efforts and ensure timely issue closure.
  • Work closely with internal teams to identify and address potential issues before they become major problems.
Requirements
  • Minimum 4 years of hands-on experience working on Avaya products such as CM, SM, SMGR, AES, CMS, SBC, and IPO.
  • Excellent troubleshooting and problem-solving skills, with the ability to think critically and analytically.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and OEMs.
  • Familiarity with CISCO/Data Networking technologies is a plus.
What We Offer

We offer a competitive salary package, including a base salary of ₹8-10 LPA, depending on experience. You will also have access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.



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