Technical Support Engineer for Cybersecurity Solutions
3 days ago
Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. As a Technical Support Engineer, you will be part of our team that enables customer success by providing support to clients after they have purchased our products.
We're a fast-growing and immensely successful organization because of our people and products. We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. Our technical support team is essential to our success and mission, and as part of this team, you'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised.
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We're committed to providing reasonable accommodations for all qualified individuals with a disability.
As a Technical Support Engineer, your responsibilities will include providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web. You'll also handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Additionally, you'll use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
The ideal candidate will have a strong background in networking protocols such as TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP, and experience with security protocols like IPSEC, SSL-VPN, NAT, GRE. Prior experience in similar vendor Technical Support Centers and knowledge of Authentication Protocols (Radius/TACACS) are also a plus. The salary for this position is around $120,000 - $180,000 per year, depending on location and experience.
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