Lenovo Technical Support Engineer
3 weeks ago
Job Title: Lenovo Technical Support Engineer
Job Summary: We are seeking a skilled Technical Support Engineer to join our Lenovo ISG CEC Support Organization. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and outstanding customer support skills.
Key Responsibilities:
- Serve as the primary point of contact for hardware, Operating System, and Lenovo xClarity Controller Utilities problem resolution.
- Collaborate with Level 1 agents, Level 3 OEM agents, and hardware and software development teams.
- Resolve complex, collaborative calls working with Level 3 teams and HW/SW development teams.
- Ensure customer incident resolution at industry-leading incident closure rates.
- Maintain outstanding customer satisfaction scores.
Requirements:
- One to Five years of contact center experience in similar Intel-based hardware environments.
- Prior experience as a Level 2 support engineer.
- Troubleshooting skills in networking, storage, and Operating Systems.
- Expert technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems.
- Industry-leading certifications in areas such as Azure, MCSA, MCSE, RHCSA, RHCE, RHCA, CLA, CLP, CCNA, CCNP, CCIE, VCP7-DCV, and NCP NCAP.
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