Principal Technical Support Lead

5 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Job Description

Your Career

We are seeking a highly skilled Technical Support Specialist to join our team as a Principal Support Specialist. You will be a key member of our Technical Support team, providing expert-level support to our customers for Palo Alto Networks' SASE offerings.

As a Principal Support Specialist, you will be responsible for leading complex technical support cases, providing fault isolation and root cause analysis, and acting as a subject matter expert in areas including Routing & Switching and Security. You will also work closely with our SASE customers and partners to understand solutions offering requirements and needs for the region.

Your Impact

  • Serve as the primary technical contact for escalated issues related to Palo Alto's SASE offerings
  • Lead troubleshooting efforts for intricate technical problems, providing fault isolation and root cause analysis
  • Act as a subject matter expert in areas including Routing & Switching (OSPF, BGP, VLAN, STP) and Security (IPSEC, SSL-VPN, NAT, GRE)
  • Provide technical leadership and consultation on complex system solutions, leveraging your expertise in next-generation firewalls and product architectures
  • Review and publish technical documentation in our Knowledge Base, and mentor colleagues in generating technical knowledge articles
  • Work with cross-functional teams, including Development, Sales, QA, and Marketing, to enhance product quality and internal processes
  • Identify trends in technical support and advocate for enhanced training initiatives to improve team proficiency
  • Champion a culture of innovation and continuous learning, mentoring team members to increase engineering skills and efficiency


  • Bengaluru, Karnataka, India Technoforte Software Pvt. Ltd. Full time

    Principal Software Support EngineerWe are seeking a highly experienced and skilled Principal Software Support Engineer to join our team at Technoforte Software Pvt. Ltd. as a Support Lead.The successful candidate will be responsible for managing our software support team, ensuring excellent customer satisfaction, and providing technical leadership to the...


  • Bengaluru, Karnataka, India Sun Life Full time

    Job Title: Principal SQL Support EngineerAbout the Role:We are seeking a highly skilled Principal SQL Support Engineer to join our team at Sun Life. As a key member of our engineering team, you will be responsible for providing technical expertise and support for our SQL Server infrastructure.Key Responsibilities:Support the development and maintenance of...

  • C++ Technical Lead

    3 weeks ago


    Bengaluru, Karnataka, India KPIT Full time

    Job Title: C++ Principal ArchitectAt KPIT, we are seeking an experienced C++ Principal Architect to lead our development teams and drive architectural initiatives.Key Responsibilities:Provide technical leadership and guidance to development teams, ensuring alignment with architectural vision and principles.Design and develop high-level and detailed...


  • Bengaluru, Karnataka, India Manhattan Associates Full time

    We're seeking a seasoned Technical Lead/Principal Software Engineer to spearhead the design and development of innovative features for our cloud platform. As a key member of our Cloud DevOps team, you'll collaborate closely with R&D, OPS, and Services teams to promptly and accurately resolve tickets and facilitate continuous development and support around...


  • Bengaluru, Karnataka, India Sun Life Full time

    Job Title: Principal SQL Support EngineerAt Sun Life, we're seeking a highly skilled Principal SQL Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing expert-level support for our SQL Server infrastructure.Key Responsibilities:Monitor and maintain SQL Server batches, jobs, and stored...


  • Bengaluru, Karnataka, India Manhattan Associates Full time

    Unlock Innovation and Drive ProgressAt Manhattan Associates, we're shaping the future of supply chain commerce technology. As a Technical Lead/Principal Software Engineer, you'll play a pivotal role in designing and developing innovative features for our cloud platform.Key Responsibilities:Lead the design and development of cutting-edge features for our...


  • Bengaluru, Karnataka, India Sun Life Full time

    About Sun LifeSun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives. With a history of 150+ years, we serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world.We offer a broad range of protection and wealth products and services to individuals, businesses,...


  • Bengaluru, Karnataka, India Sun Life Full time

    Job Title: Principal SQL Support EngineerAt Sun Life, we're seeking a highly skilled Principal SQL Support Engineer to join our team. As a key member of our database engineering team, you'll be responsible for providing expert-level support for our SQL Server infrastructure.Key Responsibilities:Support the development, deployment, and maintenance of SQL...

  • Senior Technical Lead

    3 weeks ago


    Bengaluru, Karnataka, India Talpro Full time

    Job Title: Associate Principal EngineerJob Summary:Talpro is seeking an experienced Associate Principal Engineer to lead our technical teams and drive innovation in software development. As a key member of our engineering team, you will be responsible for ensuring the quality, timeliness, and efficiency of our deliverables.Key Responsibilities:Lead technical...


  • Bengaluru, Karnataka, India Amadeus Full time

    Job TitlePrincipal Solution DevelopmentAbout the RoleThe Principal Solution Development role is a key position in our organization, responsible for leading the development of software solutions that meet the needs of our customers. As a Principal Solution Development, you will be responsible for designing, developing, and implementing software solutions that...


  • Bengaluru, Karnataka, India Microsoft Full time

    About the Role:We are seeking a highly skilled Technical Support Lead to join our team at Microsoft. As a Technical Support Lead, you will be responsible for providing technical support to our customers, resolving complex technical issues, and ensuring that our customers receive the best possible support experience.Key Responsibilities:This role will focus...


  • Bengaluru, Karnataka, India RSA Security Full time

    Job Title: Principal Software EngineerJob Summary:We are seeking a highly skilled and experienced Principal Software Engineer to join our Platform Engineering team. As a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform infrastructure, ensuring its scalability, reliability, and performance.Key...


  • Bengaluru, Karnataka, India HITACHI ENERGY INDIA LIMITED Full time

    About the Role:We are seeking a highly skilled and experienced Principal Technical Consultant to join our team at HITACHI ENERGY INDIA LIMITED. As a key member of our consulting team, you will be responsible for providing technical expertise and guidance to our clients in the energy sector.Key Responsibilities:Lead the development of advisory projects for...


  • Bengaluru, Karnataka, India RSA Security Full time

    Technical LeadershipAs a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform infrastructure, ensuring its scalability, reliability, and performance.Key Responsibilities:Provide technical leadership within the Platform Engineering team and influence the technical direction of the platform.Design and...


  • Bengaluru, Karnataka, India Sun Life Full time

    Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives. We are a microcosm of the company, architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology,...


  • Bengaluru, Karnataka, India Oracle Full time

    About the RoleAs a Principal Member Technical Staff at Oracle, you will be part of a dynamic team responsible for designing, developing, and troubleshooting software programs for databases, applications, and tools.Key ResponsibilitiesDesign, develop, and debug software programs for databases, applications, and tools.Take an active role in defining and...


  • Bengaluru, Karnataka, India AT&T Full time

    About the RoleAT&T is seeking a technical leader to join their Product Development group. As a Principal - Lead Java J2EE Architect, you will be responsible for leading full-stack development teams with a strong background in cross-platform software engineering, enterprise architecture, and project delivery. This role will support the transformation of...


  • Bengaluru, Karnataka, India RSA Security Full time

    Job SummaryWe are seeking a highly skilled Principal Software Engineer to join our Platform Engineering team at RSA Security. As a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform infrastructure, ensuring its scalability, reliability, and performance.Key ResponsibilitiesTechnical Leadership:...


  • Bengaluru, Karnataka, India GE Appliances, a Haier company Full time

    Job SummaryWe are seeking a highly skilled Principal Technical Architect to lead the design and implementation of Salesforce solutions for GE Appliances. The ideal candidate will have a deep understanding of Salesforce architecture and a proven track record of delivering complex projects on time and within budget.Key ResponsibilitiesDesign and implement...


  • Bengaluru, Karnataka, India Manhattan Associates Full time

    We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. The Cloud DevOps team is currently seeking a...