Technical Support Specialist
1 week ago
Key Responsibilities:
- Provide multi-level support for a wide range of technical issues, including Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues, and more.
- Handle incoming calls and analyze issues to implement necessary fixes, while documenting case notes in the ticket tracking system and escalating incidents when appropriate.
- Work with customers to resolve technical issues in a timely and efficient manner, providing guidance and real-time resolution on technical and non-technical customer issues.
- Collaborate with teams to ensure seamless support and knowledge transfer, while maintaining a high level of customer satisfaction.
- Stay up-to-date on Oracle products and services to provide expert-level support and guidance to customers.
Requirements:
- 1+ year of experience in technical support, preferably in a call center environment.
- Excellent communication and interpersonal skills, with a neutral accent.
- Strong technical skills, including knowledge of Windows, MAC, SCCM, Citrix, and other Oracle products.
- Ability to work in a dynamic environment with multiple priorities and deadlines.
- Passion for delivering exceptional customer service and a commitment to excellence.
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