Customer Experience Assistant

7 months ago


Gurgaon, India Indiagold Full time

**Who Are We Looking For?**
- Should have around 3yrs of experience in Customer Services and such process.
- Should have really good communications skill in both Hindi and English.
- Knowing any south Indian language would be an added advantage.

**The Core role (Responsibilities)**
- Job Description:_
- This role would be broadly responsible for making Welcome Calls to the customers.
- Impart customers with all important details about their loan account, duration, charges etc.
- This role would also be responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience.
- This person would also be responsible for categorizing the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders.
- This person would be responsible for managing the inbound support for customers which would be both voice & non-voice.
- Ensure that all interactions are first captured in the CRM.
- Customer queries and concerns are properly answered and resolved, within SLA.
- Ensure that all communication channels are managed with protocol and timelines

**Location**: Gurgaon

**Perks & Benefits**
- Best place to work
- Competitive salary
- Solid Sales Incentive
- Full Medical and Accident Insurance
- On-roll Employee - not on agency payroll
- Employee Referral Bonus
- On-time Salary and Incentive
- Job Stability - 0 Employees Laid Off due to Covid
- Different Businesses - Loan, Digital Gold
- Tremendous Growth Opportunity

**Salary**: ₹21,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7905463889


  • Assistant Director

    4 days ago


    Gurgaon, Haryana, India Industrybuying Full time

    About the PositionIndustrybuying is looking for an Assistant Director - Customer Experience to lead our CRM and marketing efforts. This role will focus on developing and executing strategic marketing initiatives to drive customer retention, loyalty, and revenue.Key ResponsibilitiesDevelop and execute CRM campaigns to drive customer retention, loyalty, and...


  • Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsWe are a next-gen customer experience (CX) company, delivering AI-led transformative experiences for innovative brands.Key Responsibilities:Manage inbound calls with exceptional customer care supportRespond to customer inquiries regarding travel and airlinesPrioritize email responses in the back officePreferred Candidate...


  • Gurgaon, Haryana, India Karnival Full time

    Karnival OverviewWe are a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. Our unified platform seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews, Loyalty, and a Customer Journey Builder.What...


  • Gurgaon, Haryana, India Genpact Full time

    Role OverviewWe are seeking a highly skilled Genpact Dispute Resolution Specialist to join our team. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and dispute resolution expertise.About UsGenpact is a global professional services firm that delivers outcomes that shape the future. With over...


  • Gurgaon, Haryana, India Zyla Health Full time

    About Zyla HealthWe are India's highest-rated personalized care management platform focused on improving health outcomes.Job Summary:This is a hybrid job with a 5-day working schedule, ideal for candidates with 0-2 years of experience in customer service or healthcare support.Key Responsibilities:Act as a mediator between doctors and patients to facilitate...


  • Gurgaon, Haryana, India Genpact Full time

    Job OverviewAt Genpact, we are seeking a highly skilled and customer-centric Customer Experience Advocate to join our team. This is an exciting opportunity for the right individual to make a meaningful impact in delivering exceptional customer experiences.About UsGenpact (NYSE: G) is a global professional services and solutions firm that delivers outcomes...

  • Customer Experience

    6 months ago


    Gurgaon, India OneBanc Full time

    **About Us**: OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all...


  • Gurgaon, Haryana, India Genpact Full time

    Job Description:At Genpact, we are a global professional services firm delivering outcomes that shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are inviting applications for the role of Disputes Support Analyst, a key position in...


  • Gurgaon, Haryana, India Cog Culture Full time

    Customer Experience Manager Job Summary:Cog Culture is seeking a highly motivated and results-driven Customer Experience Manager to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in a similar role.Main Responsibilities:- Develop and implement strategies to improve...


  • Gurgaon, Haryana, India MyOperator Full time

    Job Description: We are looking for a Director of Customer Experience to join our team at MyOperator. As a leader, you will be responsible for driving customer satisfaction and retention through proactive engagement, effective issue resolution, and continuous process improvement.">Responsibilities: Design and implement customer loyalty and retention...


  • Gurgaon, Haryana, India American Express Full time

    About UsAt American Express, we're committed to delivering exceptional customer experiences that drive long-term growth and loyalty. As a Customer Care Professional, you will play a pivotal role in shaping this vision.Job SummaryWe are seeking an experienced Customer Care Professional to join our Gurugram location. In this role, you will be responsible...


  • Gurgaon, Haryana, India Industrybuying Full time

    Job SummaryWe are seeking a seasoned professional to drive customer retention and engagement at Industrybuying. As a key member of our team, you will be responsible for developing and executing CRM campaigns to drive customer loyalty and revenue growth.The ideal candidate will have a strong background in campaign management, data analysis, and customer...


  • gurgaon, India Gabit Full time

    Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare. It offers personalised...


  • Gurgaon, Haryana, India Genpact Full time

    At Genpact, we are a global professional services and solutions firm dedicated to delivering exceptional outcomes for our clients. Our team of 125,000+ people across 30+ countries is driven by innovation, agility, and a passion for creating lasting value.We invite applications for the role of Voice/Chat Support Associate/Sr. Associate in our Disputes Support...


  • Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

    About ZYLA Healthcare Pvt Ltd">At ZYLA Healthcare Pvt Ltd, we're pushing the boundaries of healthcare innovation. Our cutting-edge product has a significant societal impact, and we're seeking an experienced professional to lead our customer support team.">Job Summary">We're offering a competitive salary of $120,000 - $150,000 per year, depending on...


  • gurgaon, India Gabit Full time

    Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.It offers personalised nutrition...


  • Gurgaon, India Gabit Full time

    Gabit is an integrated health and wellness platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, mental wellness and skincare.It offers personalised nutrition...


  • Gurgaon, Haryana, India Snaphunt Full time

    Unlock a Rewarding Career with SnaphuntThe opportunity to excel as a Customer Service Representative at Snaphunt awaits.About the RoleJob Title: Customer Experience AmbassadorLocation: GurugramWork Mode: Work From OfficeWorking Days: 5 daysShift Timings: Rotational ShiftsAs a Customer Experience Ambassador, you will provide exceptional service through chat...


  • Gurgaon, India Sarika HR Solutions Full time

    Designation: Customer Service Voice Travel Job Location - Gurugram / Gurgaon, India. Work Experience & Qualification required: Skillset required: - Good communication skills in English - both verbal and written. - Typing Speed - 30 WPM with 90% accuracy. - Professional telephone etiquette. - Soft skills required - Helpful, empathetic, Sympathetic and...


  • Gurgaon, Haryana, India Gabit Full time

    Gabit is a cutting-edge health and wellness platform that empowers individuals to live healthier, happier lives. Our mission is rooted in the interconnectedness of health, leveraging science-backed solutions across key pillars: nutrition, fitness, sleep, mental wellness, and skincare.As a pioneering force in personalized health, we offer tailored nutrition...