Customer Experience Assistant
7 months ago
**Who Are We Looking For?**
- Should have around 3yrs of experience in Customer Services and such process.
- Should have really good communications skill in both Hindi and English.
- Knowing any south Indian language would be an added advantage.
**The Core role (Responsibilities)**
- Job Description:_
- This role would be broadly responsible for making Welcome Calls to the customers.
- Impart customers with all important details about their loan account, duration, charges etc.
- This role would also be responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience.
- This person would also be responsible for categorizing the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders.
- This person would be responsible for managing the inbound support for customers which would be both voice & non-voice.
- Ensure that all interactions are first captured in the CRM.
- Customer queries and concerns are properly answered and resolved, within SLA.
- Ensure that all communication channels are managed with protocol and timelines
**Location**: Gurgaon
**Perks & Benefits**
- Best place to work
- Competitive salary
- Solid Sales Incentive
- Full Medical and Accident Insurance
- On-roll Employee - not on agency payroll
- Employee Referral Bonus
- On-time Salary and Incentive
- Job Stability - 0 Employees Laid Off due to Covid
- Different Businesses - Loan, Digital Gold
- Tremendous Growth Opportunity
**Salary**: ₹21,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7905463889
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