Customer Experience
3 weeks ago
About the Customer
Company
is**
*** India's leading lifestyle company**
and among the most admired and respected corporates in the country.
About the Role
**Designation**:
*** Manager Customer Experience - Retail**
Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer Experience Journey across customer touchpoints for
Titan World, Fastrack Stores and Helios.
Objectives: Creating and crafting Customer experience for all Retail channels as detailed below
1.Design, develop and execute customer journeys for various formats. Craft strategies to build systems and processes to drive consumer experience across all touchpoints. Work on ways of making targeted interventions as per the cohorts identified through customer data.
Understand customer requirements and develop and define value added services at various touchpoints.
2. Conceptualize and develop rollout tools and services enabling digitization of customer experience (like Interactive digital screens, QR code, paperless transactions, new technologies etc.) across stores aimed towards elevating customer experience and managing physical limitations
3.Develop and Manage SFDC usage at stores and working on increasing the scope of usage
4.Design and develop customer facing policies, empowerment policies. Create SOPs for the store operations aimed towards standardization of customer experience across stores
5.Create audit parameters with focus on providing standardized customer experience and review the non-compliance points
6.Develop training interventions and training content for retail stores including customer experience, product, processes in coordination with the Retail Operations & Training Team
7. Bringing in collective ownership of customers across functions & the
channels
8. Benchmarking with other industries for best practices
Other Areas:
1. Lead Customer Complaints
2. Mystery Audit & Next best Action
3. Driving Triton Club program for business impact
4. NPS and Next Best Action
5. GMB
6. Collaborate with relevant stakeholders for a quick resolution
Work Location:
Bangalore
Work Experience:
4-5 Years
of experience
Background and Requirements
Job Requirements
Essential Attributes:
- Drive for results
- Customer Centricity
- Interpersonal Effectiveness
- Ambiguity tolerance
- Nurtures Relationships
- Emphatic towards customer & Store teams
Desirable Attributes : 4-5 years in Retail
Qualifications: Post Graduate (MBA)
**Desired Experience Level: 4-5 years (desirable)
-
Customer Service Agent
7 days ago
Bellandur, Bengaluru, Karnataka, India Karma Club Experience Full timeAbout Us: Karma Group is a leading hospitality service provider dedicated to offering exceptional experiences to our guests. We pride ourselves on our commitment to customer satisfaction and strive to create memorable moments for every guest. **Job Description**: **Responsibilities**: - Communicate with guests to confirm their reservations and provide any...
-
Customer Experience
4 weeks ago
Bengaluru, Karnataka, India Bosch Group Full time**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...
-
Customer Experience
2 weeks ago
Bengaluru, India PeopleLogic Full timeAbout the CustomerCompanyisIndia's leading lifestyle companyand among the most admired and respected corporates in the country.About the RoleDesignation :Manager Customer Experience – RetailCriticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer Experience Journey across...
-
Customer Experience
2 weeks ago
Bengaluru, India PeopleLogic Full timeAbouttheCustomer CompanyisIndiasleading lifestylecompanyand among the most admired and respected corporates in the country. AbouttheRole Designation:ManagerCustomer ExperienceRetailCriticalityof the role to the business : This role will be responsible forcreating a delightful differentiated and elevating CustomerExperience Journey across...
-
Walk in Interview for Customer Experience
4 weeks ago
Bengaluru, Karnataka, India Navi Technologies Full time**About Navi** Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is...
-
Walk in Interview for Customer Experience
4 days ago
Bengaluru, Karnataka, India Navi Technologies Limited Full time**About Navi** Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable. Founders: Sachin Bansal & Ankit Agarwal **Walk-in-Interview for Customer...
-
Walk in Interview for Customer Experience
4 weeks ago
Bengaluru, Karnataka, India Navi Technologies Limited Full time**About Navi** Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable. Founders: Sachin Bansal & Ankit Agarwal **Walk-in-Interview for Customer...
-
Executive- Customer Experience
4 weeks ago
Bengaluru, Karnataka, India Motherhood Hospitals Full timeHands on experience in registration process, new admission, OP Billing - Liaise with Consultants for non-medical issues - Computer Proficiency - Good interpersonal Skills - Good in Communication - Team Player - Maintain grooming standards - Freshers are invited Pay: ₹200,000.00 - ₹400,000.00 per year **Benefits**: - Health insurance - Leave...
-
Application Architect: Customer
3 weeks ago
Bengaluru, Karnataka, India IBM Full timeIntroduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...
-
Bengaluru, India slice Full timeJob DescriptionAbout the roleWe are looking for a Customer Experience Executive to assist our customers with problems when using our products and services.Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. What You will doRespond to...
-
Customer Experience Manager
3 weeks ago
Bengaluru, India PeopleLogic Full timeJob title:Customer ExperienceJob exp:5-9 yearsLocation:Bangalore, KAJob requirements :Job Description1.Design, develop and execute customer journey for various formats.Craft strategies to build systems and processes to drive consumerexperience across all touchpoints. Work on ways of making targetedinterventions as per the cohorts identified through customer...
-
Customer Experience Executive
4 weeks ago
Bengaluru, India International Data Group, Inc. Full time**Overview**: Customer Experience Executive FOUNDRY (was IDG Communications) Bangalore India. READ ALL ABOUT FOUNDRY AT FOUNDRY is excited to be recruiting for a talented and energetic Customer Experience Executive, to work within our rapidly growing Customer Experience teams. If you have an ambition to work with the best, to deliver the best and be at the...
-
Executive Customer Experience
5 days ago
Bengaluru, India Ms. Prerana Motors Pvt Ltd Full timeCUSTOMER EXPERIENCE EXECUTIVE. 1. Attending the customer calls 2.Co-ordinate with Sales & Back End Team. 3. Updating to customer time to time. 4. Confirm the payment & Vehicle Delivery Process. 5. Arranging the Vehicle delivery Celebration. 6. Tracking 7. Post Delivery Calls to Customers 8. Any other work entrusted by superior time to...
-
Customer Experience Advisor
5 days ago
Bengaluru, India ZeroToOne Technologies Pvt. Ltd. (FAE Bikes) Full time**Job role**: Customer Experience Associate **Role and Responsibilities**: - Helping new customers get started with our product or service and ensure they have a smooth and successful experience using the services. - Should be a Team Player and Mentor new members who join the team. - Should be flexible to switch between multiple roles when...
-
Customer Experience Champion
6 days ago
Bengaluru, India Mistay Full timeKey responsibilities: - 2. Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers - 3. Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers - 4. Support Services: Providing...
-
Customer Experience Associate
4 weeks ago
Bengaluru, India Maxburn Fitness Studio Full timeGreet customers warmly, engage in friendly conversations, and actively listen to understand their needs and preferences. - Stay current with the available products and provide precise responses to inquiries regarding features, pricing, and product availability. - Collaborate extensively with inter-departmental teams to address customer requirements and...
-
Customer Experience Associate
4 weeks ago
Bengaluru, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...
-
Customer Experience Specialist
2 weeks ago
Bengaluru, India Tredence Inc. Full timeLocation: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...
-
Customer Experience Engineer
3 weeks ago
Bengaluru, India Multi Recruit Full timeRoles and ResponsibilityHelp users get the most out of their Karoo units.Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them.Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms.Assist users to resolve Karoo...
-
Upi Customer Experience
4 weeks ago
Bellandur, Bengaluru, Karnataka, India Navi Technologies Limited Full timeAbout Navi: Navi is at the forefront of India's rapidly growing financial services landscape, offering Personal and Home Loans, Insurance, and Mutual Funds, and UPI, BBPS with a digital-first approach. Our mission at Navi is to create financial services that are simple, accessible, and affordable. Founded by Sachin Bansal & Ankit Agarwal. Key...