Customer Service Agent
3 weeks ago
About Us:
Karma Group is a leading hospitality service provider dedicated to offering exceptional experiences to our guests. We pride ourselves on our commitment to customer satisfaction and strive to create memorable moments for every guest.
**Job Description**:
**Responsibilities**:
- Communicate with guests to confirm their reservations and provide any necessary information or assistance.
- Process online payments securely and accurately, ensuring compliance with company policies and procedures.
- Block space and make reservations in our booking system, ensuring accuracy and efficiency.
- Collaborate with other team members to ensure smooth operations and excellent customer service.
- Keep detailed records of reservations, payments, and guest communications.
- Stay updated on company policies, promotions, and offerings to provide accurate information to guests.
- Handle any guest inquiries or concerns related to reservations with empathy and professionalism.
**Requirements**:
- Previous experience in a customer service or reservation role preferred.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Customer focused mindset with a passion for delivering exceptional service.
- Ability to work effectively both independently and as part of a team.
**Benefits**:
- Competitive salary
- Health insurance
- Bonus Spiff based on Bookings made.
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- Bellandur, Bengaluru, Karnataka (required)
Work Location: In person
Expected Start Date: 01/05/2024
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