Customer Support Agent
3 weeks ago
**Job Title: Customer Support Agent**
**Company**: Lunad Digital Portal
**Location**: Remote (India)
**About Us**:
Lunad Digital Portal is a leading online platform based in the UAE, dedicated to connecting buyers and suppliers across various industries. Our platform serves as a comprehensive directory, providing detailed information about companies and facilitating seamless interactions between businesses. We are committed to fostering mutually beneficial relationships and facilitating efficient transactions within the business community.
**Responsibilities**:
- Maintain a thorough understanding of the services offered by Lunad Digital Portal and effectively communicate these offerings to potential clients.
- Follow up with leads generated through the website to nurture relationships and drive conversion.
- Collaborate with internal teams to escalate and resolve customer issues in a timely manner.
- Keep accurate records of customer interactions and transactions using our CRM system.
- Provide feedback and insights gathered from customer interactions to inform product and service improvements.
- Stay updated on industry trends and competitor activities to identify opportunities for business growth.
**Requirements**:
- **Must have their own laptop/PC/desktop**:
- Proven experience in customer service, sales, or a similar role.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with the ability to build rapport and maintain positive relationships with customers.
- Ability to work independently and manage time effectively in a remote setting.
- Understanding of the B2B marketplace and the ability to grasp complex business concepts.
- Fluency in English is required; proficiency in Arabic is a plus.
- Availability to work flexible hours to accommodate business needs.
**Benefits**:
- Opportunities for career growth and development within a dynamic and growing company.
- Work-from-home flexibility with a supportive and collaborative team environment.
- Access to training and resources to enhance professional skills and knowledge.
- Exposure to a diverse range of industries and businesses within the UAE market.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Remote
Expected Start Date: 29/04/2024
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