Guest Service Agent
4 weeks ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Guest Service Agent
2 weeks ago
Bengaluru, India Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Front Office Agent
4 days ago
Bengaluru, India Hilton Full timeFront Office Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Guest Service Associate
4 weeks ago
Bengaluru, India IBIS Full timeCompany Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Associate
4 weeks ago
Bengaluru, India ibis Bengaluru Hebbal Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
F&B Agent
3 weeks ago
Bengaluru, Karnataka, India DoubleTree Suites by Hilton Hotel Bangalore Full timeF&B Agent is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.What will I be doing?As a F&B Agent, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations....
-
F&B Agent
2 weeks ago
Bengaluru, Karnataka, India Hilton Full timeF&B Agent is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.What will I be doing?As a F&B Agent, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations....
-
Guest Service Associate
4 weeks ago
Bengaluru, India People Process Teck Full timeWork Location: Bangalore **JOB SCOPE **_(describe an overall summary of the job responsibilities)_ - Contribute to guest satisfaction standards by ensuring that food and beverage services are quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a...
-
Guest Service Associate
3 weeks ago
Bengaluru, Karnataka, India The Lalit Ashok Bangalore Full timeEnsure guest satisfaction and delight by delivering high quality services Ensure to follow all the Food and Service policies and standard operating procedures Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and payment methods are handled accurately. Prompt and courteous delivery of all orders,...
-
Guest Service Associate
4 weeks ago
Bengaluru, Karnataka, India Goldfinch Hotel Bangalore Full timeGreeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...
-
Lead Specialist
5 days ago
Bengaluru, India Target Full timeAs a Lead Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work...
-
Lead Specialist
5 days ago
Bengaluru, India Target Full timeAs a Lead Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work...
-
Customer Service Agent
7 days ago
Bellandur, Bengaluru, Karnataka, India Karma Club Experience Full timeAbout Us: Karma Group is a leading hospitality service provider dedicated to offering exceptional experiences to our guests. We pride ourselves on our commitment to customer satisfaction and strive to create memorable moments for every guest. **Job Description**: **Responsibilities**: - Communicate with guests to confirm their reservations and provide any...
-
QA Automation Engineer
3 weeks ago
Bengaluru, India Radius Agent Full timeRadius Agent is building a nation wide, people first, technology-driven real estate brokerage.While both new and experienced agents struggle to find the support they need from a traditional brokerage, Radius refines the traditional brokerage model by providing training, education, and mentorship to inexperienced agents as well as leads, back office,...
-
Guest Service Ambassador_Front Office
1 week ago
Bengaluru, India Renaissance Hotels Full timePOSITION SUMMARY Set up accurate accounts for each guest upon check-in according to their requirements. Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information; sign guests up for Marriott Rewards. Verify and adjust billing for guests. Block rooms in the computer and identify designated...
-
Customer Service Agent
6 days ago
Bengaluru, India Crystal Pro School Full timeA customer service agent at a Bangalore airport is responsible for providing assistance and information to passengers and visitors at the airport. This may include tasks such as checking in passengers, handling baggage, answering questions about flight schedules and gate information, assisting with ticketing and reservations, and addressing any customer...
-
Senior Specialist TCOM Guest Services
4 weeks ago
Bengaluru, India Target Full timeAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....
-
Senior Specialist TCOM Guest Services
4 weeks ago
Bengaluru, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....
-
Senior Specialist TCOM Guest Services
4 weeks ago
Bengaluru, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....
-
Senior Specialist TCOM Guest Services
4 weeks ago
Bengaluru, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and...
-
Guest Service Associate
7 days ago
Bengaluru, Karnataka, India The Lalit Ashok Bangalore Full timeCleans and maintains guest rooms, guest corridors, pantry according to the set standards and procedures of the company Ensure to follow all the housekeeping policies and standard operating procedures Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout and daily activities in order to assist guests Ensures guest...