Service Desk Agent

Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 YearsRequired skills & Responsibilities:7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

Product Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Product Manager Virtual Agent Responsibilities: Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling. Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your...

Product Manager Virtual AgentResponsibilities:- Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.- Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Product Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Product Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and...

**Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

Product Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...

Ticket handling for requests dealing with server hardware Coordination of our field service engineers across US - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- International environment- Mentor program- Modern and centrally located office- Onboarding program**Your skills**: -...

We are a reputed Aesthetic Clinic and we looking for a Front desk executive to join our team **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bangalore City, Karnataka: Reliably commute or planning to relocate before starting...

The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer...

Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

Who we areJoin us as we strive to make healthcare more accessible and affordable for everyone, promoting healthier lives worldwide. Our global team, representing various backgrounds from around 60 countries, is united by this common goal. We are proud to be the leading manufacturer of generic medicines and offer products from the World Health Organization's...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...