Service Desk Agent
2 months ago
Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware
- India - Bangalore
- Young professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your skills**:
- Excellent English skills in oral and written
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekend
- Willingness to multi-task and move across different requirements, accept changes and be flexible
**Your Tasks**:
You will work as a full-time commercial employee in the Service Desk in our office in Bangalore - for one of the best IT service providers in the world. You will work in international project management supporting our service delivery managers. Your tasks include:
- Answer calls of customers, clients and technicians
- Ticket handling for requests dealing with server hardware
- Coordination of our field service engineers across US
- Handling the orders of hardware spare parts
- Being the first point of contact for our engineers
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
-
Service Desk Agent
1 month ago
Bengaluru, Karnataka, India bangalore strategic solutions Full time**Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...
-
Deal Desk Associate
1 month ago
Bengaluru, Karnataka, India Radius Agent Full time**About Us**: We are a dynamic SaaS company operating in the Real Estate sector, dedicated to revolutionizing how agents manage their transactions and streamline their processes. Our team is driven by innovation, collaboration, and a commitment to excellence. As we continue to expand our brokerage operations, we are seeking a talented Deal Desk Associate...
-
Service Desk Analyst
1 week ago
Bengaluru, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations- Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
-
Service Desk Analyst
5 days ago
Bengaluru, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT...
-
Service Desk Analyst
1 week ago
Bengaluru, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
-
Service Desk Analyst
1 week ago
Bengaluru, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
-
IT Service Desk Lead
2 weeks ago
Bengaluru, India MPC Moving Picture Company Full timeCompany Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...
-
Service Desk Lead
2 weeks ago
Bengaluru, India Resillion Full timeJob DescriptionRole: Service Desk Lead-L1/L2Location: Bangalore (Hybrid Mode)Experience Range: 7-12 YearsRequired skills & Responsibilities:7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...
-
Service Desk
4 weeks ago
Bengaluru, India Integrated Personnel Services Private Limited Full timeJob Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...
-
Service Desk Agent
11 hours ago
Bengaluru, India Hemmersbach GmbH & Co. KG Full timeAnswer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your...
-
Service Desk Lead
2 weeks ago
Bengaluru, India Resillion Full timeJob DescriptionRole: Service Desk Lead-L1/L2Location: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and...
-
Product Manager Virtual Agent
2 months ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual Agent Responsibilities: Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling. Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...
-
Product Manager Virtual Agent
1 month ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...
-
Global IT Service Desk Agent
5 days ago
Bengaluru, Karnataka, India LRI Invest Full timeDescription IT Service Desk Agent (24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote...
-
Global IT Service Desk Agent
5 days ago
Bengaluru, Karnataka, India LRI Invest Full timeDescription - Job Specification - ROL01- IT Service Desk Agent(24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT...
-
Product Manager Virtual Agent
1 month ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual AgentResponsibilities:- Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.- Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...
-
Product Manager Virtual Agent
2 months ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...
-
Product Manager Virtual Agent
2 months ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...
-
Service Desk Associate
11 hours ago
Bengaluru, Karnataka, India Bangalore Strategic Solution Full timePosition: Technical Support/Service Desk Agent - Level 1 Location: Bangalore Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...
-
Product Manager Virtual Agent
2 months ago
Bengaluru, India Kenvue Full timeProduct Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...