Customer Experience Specialist

3 weeks ago

Bengaluru, India Tredence Inc. Full time

Location: India


Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost-effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with some strong IP and pre-built analytics solutions in data mining, BI, and Big Data.


As Associate Manager, you will:


1. Work with clients leading marketing & customer roles at Fortune 100 Retailers

2. Work closely with stakeholders across the organization to gather requirements and understand the underlying business problems. Serve as the bridge between business needs and analytical solutions.

3. Leverage your expertise in retail data, including POS, Customer Data, Click Stream (Digital), Marketing, and Promotions Data, to provide effective solutions.

4. Utilize advanced analytics and machine learning techniques such as segmentation/clustering, recommendation engines, propensity models to drive growth throughout the customer lifecycle.

5. Developing dashboards for insights on sales, customer trends, and supply chain performance.

6. Lead and mentor a team of data scientists and data engineers, fostering innovation and excellence.



Must-Have Skills:


1. 6-9 years of professional experience in Analytics, showcasing demonstrated expertise in retail, marketing, and customer analytics projects.

2. Experience in marketing analytics, evaluating campaign effectiveness, test and learn, AB testing. 3. Demonstrated capability in machine learning domains such as regression, classification,

4. Hands on experience in building customer segments, Propensity Models, CLTV Models, Recommender system etc.

5. Advanced programming skills in SQL, Python, and PySpark, capable of guiding teams.

6. Knowledge of data visualization tools like Tableau and PowerBI to craft insightful visual reports and dashboards.

7. Exceptional problem-solving, organizational, and project management capabilities to navigate complex projects effectively.

8. Effective communication skills, adept at presenting complex insights to stakeholders in a clear and impactful manner.

9. Experience in leading a 3-4 members team of Business Analyst and Data Scientists on analytical projects

10. A strong focus on planning and leading multiple projects simultaneously and on delivering customer insights and recommendations; 3+ years of team management

  • Customer Experience Process Specialist I

    1 day ago

    Bengaluru, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Customer Experience Process Specialist I Location: India Customer Experience Process Specialists are responsible for ensuring our written processes and procedures are easy to follow and amended in a timely manner based on new applications, changes in process and updates to existing platforms. ACCOUNTABILITIES & ESSENTIAL...

  • Lead Customer Experience Specialist

    1 week ago

    Bengaluru, India Karat Full time

    What you will do As Lead Customer Experience Specialist, you will provide operational oversight on a global team, ensuring high-performance standards are consistently met. Collaborating closely with Customer Experience (CX) leadership, you'll provide hands-on training and guidance to your team, contribute to scaling processes, and drive operational...

  • Customer Experience Specialist

    1 week ago

    Bengaluru, India Client of Classic Search Pvt Ltd Full time

    Role - New Product Development and Customer ExperienceLOcation - BangaloreINdustry - Personal care, Beauty and Hygiene, Food and Beverage, FMCG, OTC, RetailKRA's:-- Lead the consumer experience initiative to drive higher engagement and delight across our clients retail Stores across India.- New Product Development’s across stores and drive incremental...

  • Customer Experience Specialist

    1 week ago

    Bengaluru, India Client of Classic Search Pvt Ltd Full time

    Role - New Product Development and Customer ExperienceLOcation - Bangalore INdustry - Personal care, Beauty and Hygiene, Food and Beverage, FMCG, OTC, Retail KRA's:- Lead the consumer experience initiative to drive higher engagement and delight across our clients retail Stores across India.New Product Development’s across stores and drive incremental...

  • Customer Experience Specialist

    7 days ago

    Bengaluru, India Client of Classic Search Pvt Ltd Full time

    Role - New Product Development and Customer ExperienceLOcation - Bangalore INdustry - Personal care, Beauty and Hygiene, Food and Beverage, FMCG, OTC, Retail KRA's:- Lead the consumer experience initiative to drive higher engagement and delight across our clients retail Stores across India.New Product Development’s across stores and drive incremental...

  • Customer Care Agent

    4 weeks ago

    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Experience

    3 weeks ago

    Bengaluru, India PeopleLogic Full time

    About the CustomerCompanyisIndia's leading lifestyle companyand among the most admired and respected corporates in the country.About the RoleDesignation :Manager Customer Experience – RetailCriticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer Experience Journey across...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India DemandNXT Full time

    Customer Success SpecialistDemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.Note:- By applying to this position you will have an opportunity to share your preferred working location...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, India DemandNXT Full time

    Customer Success SpecialistDemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.Note:- By applying to this position you will have an opportunity to share your preferred working location...

  • Customer Quality Support Specialist I

    5 days ago

    Bengaluru, India Mouser Electronics Full time

    JOB DESCRIPTIONTitle: Customer Quality Support Specialist ILocation: IndiaThe Customer Quality Support Specialist (CQS) is responsible to support Mouser’s Quality processes for Corrective Actions, requests for Manufacturer Certificate of Conformance, PPAP/IMDS requests and reporting of Customer Scorecards. The CQS should understand the customer and vendor...

  • German Language

    1 week ago

    Bengaluru/ Bangalore, India TE Connectivity Ltd Full time

    Apply for German Language Customer Service Specialist, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 10 Year of Experience on TimesJobs.com.

  • Customer Service Executive

    4 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India DemandNXT Full time

    Customer Success SpecialistDemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.Note:- By applying to this position you will have an opportunity to share your preferred working location...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India DemandNXT Full time

    Customer Success SpecialistDemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.Note:- By applying to this position you will have an opportunity to share your preferred working location...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India DemandNXT Full time

    Customer Success Specialist DemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us. Note:- By applying to this position you will have an opportunity to share your preferred working location...

  • Support Specialist I, Customer Support

    4 weeks ago

    Bengaluru, India Vimeo, Inc. Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Customer Quality Support Specialist I

    2 weeks ago

    Bengaluru, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Customer Quality Support Specialist I Location: India The Customer Quality Support Specialist (CQS) is responsible to support Mouser’s Quality processes for Corrective Actions, requests for Manufacturer Certificate of Conformance, PPAP/IMDS requests and reporting of Customer Scorecards. The CQS should understand the customer...