Upi Customer Experience

1 month ago


Bellandur Bengaluru Karnataka, India Navi Technologies Limited Full time

About Navi:
Navi is at the forefront of India's rapidly growing financial services landscape, offering
Personal and Home Loans, Insurance, and Mutual Funds, and UPI, BBPS with a
digital-first approach. Our mission at Navi is to create financial services that are simple,
accessible, and affordable. Founded by Sachin Bansal & Ankit Agarwal.
Key Responsibilities:

- Provide multi-channel customer support for Navi's products, ensuring privacy and
professionalism.
- Educate customers about Navi's products and services.
- Identify and escalate priority issues to Team Leaders/SMEs and relevant
stakeholders.
- Achieve agreed Key Performance Indicators (KPIs) and Objectives.
- Adhere to internal policies, procedures, and processes, collaborating effectively
with the team for seamless support.
Desired skills & Experience:

- 1+ year of customer support experience with proficiency in English and Hindi;
additional fluency in regional languages is advantageous.
- Preferred experience in UPI & BBPS services and familiarity with CRM and
- Flexible availability for rotational rosters, including weekends and evenings.
- Ability to provide extended support during business requirements and meet SLAs.
- Comfortable working across different channels such as Chat, Inbound Calls, and

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,982.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bellandur, Bengaluru, Karnataka (required)

Ability to Relocate:

- Bellandur, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8249272029


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