Customer Experience Advisor

1 month ago


Bengaluru, India ZeroToOne Technologies Pvt. Ltd. (FAE Bikes) Full time

**Job role**: Customer Experience Associate

**Role and Responsibilities**:

- Helping new customers get started with our product or service and ensure they have a smooth and successful experience using the services.
- Should be a Team Player and Mentor new members who join the team.
- Should be flexible to switch between multiple roles when required.

**Eligibility Criteria**:

- 1-3 years of experience in a Customer Experience role.
- Needs to Work from Office.
- Graduates/ Undergraduates with relevant work experience can apply.
- Should be fluent in English, Hindi (mandatory) and any 1 South Indian language (Kannada, Telugu, Tamil, Malayalam).
- Must have excellent communication skills, both written and verbal.
- Must be able to remain calm and professional when dealing with difficult customers and be able to handle multiple complaints simultaneously.
- Associate must have problem-solving skills, the ability to work under pressure, and excellent attention to detail.

**Salary**: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Expected Start Date: 22/05/2023



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