Enterprise Customer Advisor

7 months ago

Bengaluru Karnataka, India ASSPL - Karnataka Full time

3+ years of sales experience
- 3+ years of B2B sales experience
- Experience analyzing data and best practices to assess performance drivers
- Experience closing sales and generating revenue

Enterprise Customer Advisor, Amazon Business Marketplace
Amazon Business (AB), Amazon’s B2B marketplace offering is a USD 20B business present in the nine countries of US, Germany, UK, France, Italy, Spain, Japan and Canada. AB launched in India in October 2017 and has fast become the largest aggregator of business relevant selection for customers in India.
AB India’s vision is to be the destination for all businesses in India to find, discover and buy for all their business needs. Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.in through an Amazon Business Account.
As an important part of Amazon Business team, Enterprise Customer Advisors are responsible for prospecting, convincing, closing, and growing large enterprise businesses (businesses with annual revenues > INR 250cr) as customers of Amazon.

Roles and Responsibilities
- Owns all facets of the sales process for large, complex strategic accounts within industry assigned
- Owns pipeline and lead souring by understanding industry themes, customer priorities, and AB positioning
- Work with Customer Advisors across AB WW to identify strategic accounts and grow their business on AB IN. Partner with AWS, Amazon Gift Cards to prospect and acquire new-to-Amazon Business, Enterprise accounts
- Interacts up to Team Lead/VP Level with customers (e.g. Procurement Team Lead). Ability to articulate and discuss key focus areas
- Ability to qualify and prioritize prospects by working with various stakeholders
- Thinks beyond individual campaigns and applies knowledge to future plans
- Work closely with category, marketing, merchandising, finance, customer service and other key internal Amazon stakeholders

Basic Qualifications
- MBA from a Tier I B-School
- 3+ years of experience in dealing with senior stakeholders in large enterprise accounts in the B2B space in sales, partnering, alliances. Experience managing complex negotiations
- Strong communication skills which include the ability to write compelling, concise documents.
- Proven analytical skills and ability to influence people both internally and externally.

Preferred Qualifications
- Strong services delivery or customer success management experience, B2B industry preferred
- Experience developing implementation delivery methodologies
- Knowledge of Procure-to-Pay/eProcurement and Tender-Processes at large enterprises

Knowledge on ERP systems (SAP, Oracle, MSFT), e-Procurement Systems, and other market solutions

Bengaluru, KA, IND
- Experience with sales CRM tools such as Salesforce or similar software
- Experience influencing C-level executives

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