Walk in Interview for Customer Experience
2 months ago
**About Navi**
Navi is one of the fastest-growing financial services companies in India providing Personal &
Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first
financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML
capabilities, technology, and product expertise, Navi is dedicated to building delightful customer
experiences.
**Roles and Responsibilities**:
- Provide multi-channel customer support for Navi's products, ensuring privacy and professionalism.
- Educate customers about Navi's products and services.
- Identify and escalate priority issues to Team Leaders/SMEs and relevant stakeholders.
- Achieve agreed Key Performance Indicators (KPIs) and Objectives.
- Adhere to internal policies, procedures, and processes, collaborating effectively with the team for seamless support.
**What are some of the good to have skills for this role?**
- 1+ year of customer support experience with proficiency in English and Hindi; additional fluency in regional languages is advantageous
- Flexible availability for rotational rosters, including weekends and evenings.
- Ability to provide extended support during business requirements and meet SLAs..
**Walk-in-Interview for Customer Experience**
**Walkin Date: March 20th to 29thd March 2024 (Monday to Friday)**
**Walkin Time : 10:00AM - 11:30 PM**
**Address: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka 560103**
Pay: ₹21,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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