Walk in Interview for Customer Experience

2 weeks ago

Bengaluru Karnataka, India Navi Technologies Full time

**About Navi**

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

**Walk-in-Interview for Customer Experience**
**Walkin Date: 7th to 9th February 2024 -Monday**
**Walkin Time : 10:00AM - 12:00 PM**

**Address: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka 560103**

**Roles and Responsibilities**:

- Give customers accurate info about our products, services, and company policies to assist effectively.
- Maintain the privacy of customer records and other financial details.
- Assist customers in multiple languages, ensuring they receive the same level of service regardless of the language they communicate in.
- Ensure compliance with company policies and procedures during customer interactions.
- Escalating to relevant team(s) internally and/or externally
- Provide resolutions to common issues or escalate complex cases to higher-level support or management as needed.

**What are some of the good to have skills for this role?**
- 1+ years customer support experience, based environment, is preferred.
- Proficiency in reading and writing English is a must. Should be able to speak English and Hindi
- Exceptional grammar, communication skills & typing including speed and accuracy.
- Experience in Loans and banking process is preferred..
- Experience using Chat CRM tools like Freshdesk / Zendesk / One-Direct.
- Ability to adapt to changing schedules and work in rotational shifts..

Pay: ₹21,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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