Customer Experience
2 months ago
**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
**Job Description** Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.**The individual must possess basic skills / abilities to perform the essential functions.**Responsibilities**:
- Obtain and evaluate all relevant data to handle complaints and enquiries
- Monitor and Dispatch incidents/tickets to the right technical solution group
- Efficiently resolve complaints to completion and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRM
- Report creation using MS office tools
- Record details of comments, enquiries, complaints, and actions taken
- Manage administration, communication and coordination with internal departments
- Flexible and willing to work in shifts - 24/7 helpdesk environment
**Qualifications**:
**Additional Information**
1-2 Years of experience
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