Associate Customer Support Assistant

2 weeks ago


Cochin, Kerala, India Analytix Fintech International Pvt Ltd Full time

Responsibilities:

  • Handling customer queries on Whatapp, Emails and Other Medias.
  • Educate current and potential customers with product and service information
  • Identify and escalate priority issues to the Team Leader.
  • Updating CRM Softwares
  • Handle all queries in a polite, professional manner.
  • Knowledge in Business Term
  • Professional Communication Skill in both Oral & Written
  • Smart and Active in Work

Qualifications / Skill

  • A Bachelor's degree from any stream
  • Work experience 0 to 1 year in Customer Support
  • Good typing skill
  • Fluent in written and spoken English
  • Must be time flexible and able to work in Saturday to Thurday

Job Types:
Full-time, Regular / Permanent

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Communication skills: 1 year (required)
  • Customer service: 1 year (required)
  • Live chat: 1 year (required)

Language:

  • English (required)

Speak with the employer

  • 91-XXXXXXXXXX


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